Team lead AR

Dovel Technologies, Inc; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Dovel Technologies, Inc is seeking a Team Lead for Accounts Receivable in Hyderabad. This role involves managing a team, overseeing operations, and ensuring compliance with quality standards while optimizing account resolution processes.

The ideal candidate will possess a Bachelor's degree and over 5 years of experience in revenue cycle management, with strong English communication and analytical skills. This full-time position supports operational success in a dynamic environment.

Qualifications

• 5+ years experience in RCM.
• Strong English communication skills, both oral and written.
• Detail-oriented with a reliable work ethic.

Responsibilities

• Manage a team of 15 to 20 FTEs.
• Ensure compliance with operational policies and procedures.
• Monitor workflow and implement improvements.

Skills

Team management

Denial management

Operational efficiency

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

## Team lead ARApplylocations: IN - Hyderabadtime type: Full timeposted on: Posted Todayjob requisition id: 40233**Job Family:**EBO Accounts Receivable (India)**Travel Required:**None**Clearance Required:**None**What You Will Do:*** Should be able to manage a team of 15 to 20 FTE’s.* Ensure seamless day-to-day operations with consistent delivery against productivity, quality, and SLA targets.* Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.* Establish clear expectations, track individual and team performance, and provide structured coaching to drive results.* Foster a culture of accountability, collaboration, and continuous performance improvement.* Maintain adherence to defined quality standards through regular audits and structured RCA/CAPA initiatives.* Responsible for identifying production and quality issues and putting plans in place for improvement as per the policy.* Ensure compliance with established operational policies and procedures.* Support effective denial resolution and contribute to AR optimization through timely follow-ups and issue identification.* Analyse recurring denial trends and collaborate on corrective measures. Should review the inventory on daily basis and track inflow to make sure we are handling the inventory and allocation strategy done appropriately.* Identify operational inefficiencies and support implementation of process improvements to enhance productivity and accuracy.* Collaborate with internal stakeholders and support reporting, operational updates, and escalation management as required.* Should be responsible for driving KPI Metrics, operational performance, process improvements, and stabilization.* Will be responsible to resolve queries, account reviews and provide training in case required.* Ensures daily update acknowledgements are sent promptly. Will be responsible to lead internal and external emails.* Should work towards team engagement and retention/absenteeism.* Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.* Demonstrated ability to exceed performance targets Ability to effectively prioritize individual and team* Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.* Communicates well in front of groups, both large and small.* Identify inpatient/observation accounts requiring NOA (Notification of Admission)* Submit notifications via payer portals, EDI, fax, or calls* Initiate non-clinical authorizations where applicable* Document reference / authorization numbers in the system**Scope & Boundaries:****Included:*** NOA submission* Payer follow-up* Documentation**Excluded:*** Clinical review / medical necessity* Level-of-care decisions* Appeals & physician advisor services**Account Exclusions (as per SOP):*** Medicare FFS* Self-pay / charity* Workers’ Compensation / liability* Hospice / research* Other payer-specific exclusions**Key KPIs:*** NOA Timeliness Compliance (%)* First-Pass Submission Accuracy* Denial Prevention Rate* Productivity (Accounts/Day)* Follow-Up Turnaround Time (TAT)**What You Will Need:*** Must have bachelor’s degree.* 5+ Years’ experience in RCM* Strong English Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.**What Would Be Nice To Have:*** Superior problem-solving abilities* Experience mentoring and training junior staffs.* A flexible mindset to learn.* Excellent detail-oriented skills and a highly reliable work ethic.* Proficiency in Microsoft Office (Word, Outlook, Excel)* Able to identify the automation opportunities for process betterment.* Proactively identify risks, escalate issues, and support timely resolution