Job Summary
The Team Leader – RCM oversees daily operations of the hospital billing team, including Accounts Receivable (AR) and Denials Management. This role ensures compliance with payer guidelines (e.g., Centers for Medicare & Medicaid Services (CMS)), HIPAA regulations, and hospital policies while driving key performance indicators (KPIs) such as Days in AR, Cash Collections, Denial Rate, and Clean Claim Rate.
Qualifications
- 5+ years of hospital RCM experience
- 2+ years of supervisory experience
- Strong knowledge of UB-04 claims, Medicare/Medicaid billing
- Experience with hospital billing systems (ECW and Meditech)
- Strong analytical and leadership skills
Key Responsibilities
- Supervise AR Specialists and Denial Management staff.
- Allocate workloads based on payer mix (e.g., Aetna, Cigna, UnitedHealthcare, Medicare, Medicaid).
- Monitor daily productivity, quality, and aging reports.
- Conduct team huddles to review performance metrics and priority accounts.
- Track and manage:
- Days in AR
- AR > 90/120 days
- First Pass Resolution Rate (FPRR)
- Denial Rate
- Net Collection Rate
- Identify revenue leakage and implement corrective action plans.
- Handle complex escalations from payers and patients.
- Coordinate with corresponding teams for claim corrections.
- Manage high-dollar and aged accounts personally when needed.
- Ensure adherence to CMS billing guidelines and payer-specific rules.
- Conduct internal quality audits.
- Provide ongoing training on billing updates, payer policies, and system changes.
- Mentor team members and develop performance improvement plans.
How to Apply
Interested candidates can send your portfolio with updated CV and a brief cover letter to hrindia@solvedge.com with the subject line "Team Leader – Revenue Cycle Management (Hospital Billing)".