Human Resources Operations Specialist

Alliance Recruitment Agency; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Alliance Recruitment Agency in Hyderabad is seeking an experienced HR Operations Manager to independently drive end-to-end employee lifecycle and HR functions in a fast-paced BPO environment.

The role demands 10+ years of core HR experience with volume hiring in contact centre settings, strong stakeholder management, and hands-on proficiency with HRMS, ATS, and analytics tools; Masters/MBA preferred.

Qualifications

• 10+ years of core HR experience with ownership of the employee lifecycle.
• Mandatory experience in Contact Centre / BPO HR Operations and volume hiring.
• Demonstrated expertise in employee relations and attrition analysis.
• Masters/MBA in HR or related field preferred.
• Hands-on with HRMS, ATS, and HR analytics tools.

Responsibilities

• Lead end-to-end talent acquisition for contact centre and related roles.
• Independently manage onboarding, probation, movements, performance cycles, and offboarding.
• Oversee daily HR operations and resolve employee queries.
• Analyze attrition trends with leadership and implement engagement initiatives.
• Ensure compliance and deliver HR dashboards and people analytics.

Skills

Talent Acquisition

Employee Lifecycle Management

Operations & Grievance Redressal

Retention & Engagement

Compliance & Analytics

Stakeholder Management

Education

Masters/MBA in HR or related field

Tools

HRMS

ATS

HR Analytics Tools

Job description

We are Hiring: HR Operations Manager (Contact Centre / BPO)

Are you an experienced HR professional who thrives in fast-paced, high-volume environments? We are looking for a proactive HR Operations Manager to independently drive our end-to-end employee lifecycle and HR functions in Hyderabad!

Role Overview

• Experience Required: 10+ years

Key Responsibilities

• Talent Acquisition: Lead volume hiring for Contact Centre and support functions—from manpower planning, sourcing, and interviewing to onboarding.
• Employee Lifecycle Management: Independently manage onboarding, probation, internal movements, performance cycles, and offboarding.
• Operations & Grievance Redressal: Oversee daily HR operations, resolve employee queries, and manage grievances with fairness and strict compliance.
• Retention & Engagement: Analyze attrition trends alongside business leaders and implement targeted engagement initiatives for Contact Centre teams.
• Compliance & Analytics: Ensure statutory compliance, maintain HRMS data, and deliver key HR dashboards and people analytics to leadership.

What We Are Looking For

• 10+ years of core HR experience with strong ownership of the employee lifecycle.
• Mandatory experience in Contact Centre / BPO HR Operations and volume hiring.
• Demonstrated expertise in employee relations, attrition analysis, and stakeholder management.
• Masters/MBA in HR or related field is preferred.
• Hands-on experience with HRMS, ATS, and HR analytics tools.

Other benefits:

Total experience: