HR Manager

MegaaOpes Solutions OPC Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

MegaaOpes Solutions OPC Pvt Ltd is seeking an experienced HR Manager to oversee all HR practices and processes in a high-performance BPO environment. The role partners with leadership to support employees and drive strategic people initiatives.

The ideal candidate will manage recruitment, onboarding, performance management, training, and compliance, while fostering a positive culture and ensuring regulatory adherence across multiple locations.

Qualifications

• Bachelor’s or Master’s degree in HR, business administration, or related field.
• Minimum 5 years of HR experience, with at least 2 years in a managerial role in the BPO industry.
• Strong knowledge of HR functions: talent acquisition, training, compensation & benefits, labor law.
• Excellent interpersonal, negotiation, and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Proficient in HRIS and MS Office tools.

Responsibilities

• Develop and implement HR strategies aligned with overall business strategy.
• Oversee full-cycle recruitment to attract, hire, and retain top talent.
• Manage onboarding, employee relations, performance management, and offboarding.
• Maintain knowledge of legal requirements related to day-to-day management of employees.
• Design and implement training and development programs.
• Monitor and report on HR metrics such as attrition, engagement, and absenteeism.
• Foster a positive and productive work culture aligned with company values.
• Handle grievance redressal and ensure fair disciplinary practices.
• Work closely with operations to understand and fulfill workforce planning needs.
• Ensure compliance with labor laws and company policies.

Skills

HR Management

Talent Acquisition

Employee Relations

Performance Management

Onboarding

Training & Development

Labor Law

HRIS

MS Office

Communication

Education

Bachelor’s/Master’s in HR or Business Admin

Tools

HRIS

MS Office

Job description

We are seeking a dynamic and experienced HR Manager to oversee and manage all aspects of human resources practices and processes. The ideal candidate will act as a strategic partner to the leadership team and play a key role in supporting our employees in a high-performance BPO
environment.

Key Responsibilities:

• Develop and implement HR strategies aligned with overall business strategy.
• Oversee the full-cycle recruitment process to attract, hire, and retain top talent.
• Manage onboarding, employee relations, performance management, and offboarding
  processes.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of
  employees, reducing legal risks and ensuring regulatory compliance.
• Design and implement training and development programs.
• Monitor and report on HR metrics (e.g., attrition, engagement, absenteeism).
• Foster a positive and productive work culture aligned with company values.
• Handle grievance redressal and ensure fair disciplinary practices.
• Work closely with operations to understand and fulfill workforce planning needs.
• Ensure compliance with labor laws and company policies

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a
  related field.
• Minimum 5 years of HR experience, with at least 2 years in a managerial role in the BPO
  industry.
• Strong knowledge of HR functions (talent acquisition, training, compensation & benefits,
  labor law, etc.).
• Excellent interpersonal, negotiation, and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Proficient in HRIS and MS Office tools.

Preferred Qualifications:

• MBA in HR or related specialization.
• Certification in HR (SHRM, PHR, etc.) is a plus.
• Experience managing large teams or multi-location operations.