Human Resources Manager

DLF Hospitality; Gurugram District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

DLF Hospitality is seeking an experienced Human Resources Manager to lead end-to-end HR operations, talent acquisition, learning and development, and employee relations within a hospitality-focused environment. The role partners with business leaders to drive workforce planning, governance, and continuous improvement of HR services.

You will oversee payroll inputs, HR data accuracy, compliance, and employee welfare initiatives while fostering a high-performance culture aimed at robust talent

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related discipline.
• Minimum 10 years of progressive HR experience, with exposure to HR operations, employee relations, and compliance.
• Experience preferably in wellness/hospitality.

Responsibilities

• Oversee end-to-end HR operations including recruitment, onboarding, HRIS, attendance, documentation, policy implementation, and separation processes.
• Ensure accuracy of employee records, payroll inputs, HR data, and statutory documentation.
• Manage employee welfare initiatives and workplace administration facilities, including services, amenities, ID management, and grievance handling.
• Continuously improve HR processes, systems, and service delivery standards.
• Manage recruitment activities to ensure timely fulfillment of manpower requirements.
• Partner with business leaders to understand workforce needs and develop manpower plans aligned with business objectives.
• Build and maintain relationships with recruitment partners and external talent sources.
• Monitor recruitment metrics and enhance hiring effectiveness and candidate experience.
• Identify learning needs and support capability-building initiatives across the organization.
• Facilitate and coordinate employee training programs, inductions, compliance trainings, and development interventions.
• Monitor training effectiveness through feedback, assessments, and performance outcomes.
• Promote a culture of continuous learning and professional development.
• Act as a trusted HR partner for employees and managers, addressing concerns with professionalism, empathy, and confidentiality.
• Handle employee relations matters, disciplinary processes, conflict resolution, and grievance management.
• Conduct exit interviews, analyze attrition trends, and recommend retention strategies.
• Drive employee engagement, recognition, wellness, inclusion, and communication initiatives to enhance the employee experience.
• Support the performance management cycle, including goal setting, reviews, calibration, and feedback processes.
• Facilitate talent reviews, succession planning, and employee development planning.
• Monitor workforce performance trends and recommend interventions to strengthen organizational effectiveness.
• Prepare and present HR dashboards and reports covering headcount, attrition, recruitment, training, productivity, and other key people metrics.
• Leverage HR data and insights to support decision-making and improve organizational outcomes.
• Monitor HR budgets, workforce costs, and employee-related expenditures.
• Ensure compliance with applicable labour laws, statutory requirements, internal policies, and regulatory standards.
• Manage audits, inspections, background verification processes, and statutory documentation.
• Maintain confidentiality and security of employee information and records.
• Support the implementation and communication of HR policies and governance frameworks.
• Collaborate with functional leaders to align people strategies with business goals.
• Lead and implement HR projects, change management initiatives, and organizational development programs.
• Mentor and develop HR team members while fostering a collaborative and service-oriented culture.
• Drive continuous improvement and operational excellence across HR functions.
• Support implementation of workplace health, safety, and wellbeing initiatives.
• Coordinate safety awareness programs, emergency preparedness activities, and compliance requirements.
• Maintain records related to workplace incidents and support corrective and preventive actions.

Education

Bachelor's or Master's degree in Human Resources, Business Administration, or a related discipline

Job description

The Human Resources Manager will be responsible for leading and overseeing end-to-end HR operations while fostering a high-performance, compliant, and employee-centric work environment for the unit. The role drives key people initiatives across talent acquisition, employee relations, learning and development, performance management, engagement, compliance, and HR administration. Working closely with business leaders and employees, the incumbent ensures effective people practices, operational excellence, workforce capability building, and alignment of HR strategies with organizational objectives.

Key Responsibilities

HR Operations & Administration

• Oversee end-to-end HR operations, including recruitment, onboarding, HRIS administration, attendance management, employee documentation, policy implementation, and separation processes.
• Ensure accuracy and integrity of employee records, payroll inputs, HR data, and statutory documentation.
• Manage employee welfare initiatives and workplace administration facilities, including employee services, amenities, identification management, and grievance handling.
• Continuously improve HR processes, systems, and service delivery standards.

Talent Acquisition & Workforce Planning

• Manage recruitment activities to ensure timely fulfillment of manpower requirements.
• Partner with business leaders to understand workforce needs and develop manpower plans aligned with business objectives.
• Build and maintain relationships with recruitment partners and external talent sources.
• Monitor recruitment metrics and enhance hiring effectiveness and candidate experience.

Learning & Development

• Identify learning needs and support capability-building initiatives across the organization.
• Facilitate and coordinate employee training programs, inductions, compliance trainings, and development interventions.
• Monitor training effectiveness through feedback, assessments, and performance outcomes.
• Promote a culture of continuous learning and professional development.

Employee Relations & Engagement

• Act as a trusted HR partner for employees and managers, addressing concerns with professionalism, empathy, and confidentiality.
• Handle employee relations matters, disciplinary processes, conflict resolution, and grievance management.
• Conduct exit interviews, analyze attrition trends, and recommend retention strategies.
• Drive employee engagement, recognition, wellness, inclusion, and communication initiatives to enhance the employee experience.

Performance & Talent Management

• Support the performance management cycle, including goal setting, reviews, calibration, and feedback processes.
• Facilitate talent reviews, succession planning, and employee development planning.
• Monitor workforce performance trends and recommend interventions to strengthen organizational effectiveness.

HR Analytics & Reporting

• Prepare and present HR dashboards and reports covering headcount, attrition, recruitment, training, productivity, and other key people metrics.
• Leverage HR data and insights to support decision-making and improve organizational outcomes.
• Monitor HR budgets, workforce costs, and employee-related expenditures.

Compliance & Governance

• Ensure compliance with applicable labour laws, statutory requirements, internal policies, and regulatory standards.
• Manage audits, inspections, background verification processes, and statutory documentation.
• Maintain confidentiality and security of employee information and records.
• Support the implementation and communication of HR policies and governance frameworks.

Leadership & Business Partnership

• Collaborate with functional leaders to align people strategies with business goals.
• Lead and implement HR projects, change management initiatives, and organizational development programs.
• Mentor and develop HR team members while fostering a collaborative and service-oriented culture.
• Drive continuous improvement and operational excellence across HR functions.
• Support implementation of workplace health, safety, and wellbeing initiatives.
• Coordinate safety awareness programs, emergency preparedness activities, and compliance requirements.
• Maintain records related to workplace incidents and support corrective and preventive actions.

Qualification

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related discipline.

Experience

• Minimum 10 years of progressive HR experience, with strong exposure to HR operations, employee relations, talent management, and compliance preferably in wellness/hospitality