General Manager (Background Verification)

N Human Resources & Management Systems; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

N Human Resources & Management Systems is seeking an experienced General Manager – Background Verification to lead and manage end-to-end BGV operations across employment, education, address, reference, identity, and criminal checks. The role focuses on accuracy, compliance, and high-quality verification services while managing teams and client relationships.

The incumbent will mentor BGV teams, ensure adherence to SLA/TAT, drive SOPs, quality standards, and process improvements, and present MIS

Qualifications

• MBA/PGDM preferred for leadership in BGv operations.
• 8–12 years of relevant experience in Background Verification or related ops.
• Strong understanding of SLA/TAT, quality control and client servicing.
• Proven track record in managing large teams and multiple client accounts.
• Proficient in MS Excel and MIS reporting.

Responsibilities

• Lead end-to-end Background Verification operations across employment, education, address, reference, identity and criminal checks.
• Mentor BGV teams, team leaders and operational staff.
• Ensure verification processes meet defined SLA/TAT requirements and drive improvements.
• Develop and implement SOPs, quality standards and process improvements.
• Monitor performance metrics, accuracy and turnaround times.
• Manage client relationships and conduct regular reviews with key clients.

Skills

Analytical skills

Communication skills

Negotiation skills

Problem-solving

Team leadership

Education

MBA/PGDM

Graduate/Postgraduate

Tools

MS Excel

MIS reporting tools

Job description

N Human Resources & Management Systems | Full time

Employment Type: Full-Time

Experience: 8–12 Years

Reporting To: Senior Management

About the Role

We are looking for an experienced and result-oriented General Manager – Background Verification to lead and manage the end-to-end Background Verification (BGV) operations. The candidate will be responsible for ensuring accurate, timely, compliant, and high-quality verification services while managing teams, client relationships, and operational performance.

Key Responsibilities

Lead and manage end-to-end Background Verification operations including employment, education, address, reference, identity, and criminal verification.

Manage and mentor BGV teams, team leaders, and operational staff.

Ensure verification processes are completed accurately within defined TAT and SLA requirements.

Develop and implement SOPs, quality standards, and process improvements.

Monitor daily operational performance, productivity, accuracy, and turnaround time.

Handle escalations and resolve complex verification cases effectively.

Manage client relationships and conduct regular reviews with key clients.

Prepare and present MIS, operational dashboards, and performance reports to senior management.

Ensure compliance with company policies, data privacy requirements, and applicable legal/regulatory standards.

Identify process gaps and implement corrective and preventive actions.

Coordinate with internal teams, vendors, and external agencies to ensure smooth verification operations.

Drive automation and technology adoption to improve efficiency and scalability.

Manage operational budgets, manpower planning, and resource allocation.

Candidate Profile

Graduate/Postgraduate in any discipline; MBA/PGDM preferred.

8–12 years of relevant experience in Background Verification, KYC, Risk Operations, Verification Services, or related operations.

Minimum 3–5 years of experience in a managerial/leadership role.

Strong understanding of BGV processes, SLA/TAT management, quality control, and client servicing.

Proven experience in managing large teams and multiple client accounts.

Excellent analytical, communication, negotiation, and problem-solving skills.

Strong knowledge of MIS and reporting; proficiency in MS Excel is required.

Ability to work in a fast-paced, target-driven environment.