Human Resource Business Partner Senior Executive

ATAIN; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ATAIN in Gurgaon is seeking an Executive - HR Business Partner (HRBP) to lead HR operations for the assigned vertical, support business functions, drive employee engagement and retention, and ensure policy compliance. Responsibilities include handling employee relations, compliance, attrition control, engagement activities, performance management, training tracking, exit management, retention strategies, and employer branding.

Onsite role in Gurgaon with rotational shifts.

Qualifications

• Graduate in any field; HR-related degree preferred.
• Experience in HR Generalist or Specialist roles, especially labor relations.
• Experience in employee engagement in a BPO/Call Center environment.

Responsibilities

• Address and resolve employee queries and concerns; track resolution TAT.
• Enforce labor laws, company discipline, and the Code of Conduct.
• Maintain attrition at or below 5%.
• Lead engagement activities and follow up on actions.
• Ensure timely KRA sign-offs and manage appraisals.
• Track training plan adherence for the vertical/process.
• Conduct exit interviews and present actionable insights.
• Implement retention strategies and branding efforts.
• Ensure adherence to Security, Privacy, and Disciplinary policies.

Skills

MS Office

Analytical skills

Labor laws

Multitasking

Communication

Interpersonal skills

Education

Graduate

Job description

Job Title: Executive Human Resource Business Partner (HRBP)

Location: Gurgaon

Company: ATAIN

Industry: IT & BPM Travel, Transportation, and Hospitality Domain

Company Overview:

ATAIN Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, ATAIN offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.

ATAIN is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.

Job Summary:

We are seeking a dynamic and experienced Executive - HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities:

1. Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
2. Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
3. Attrition Management: Maintain attrition at or below 5%.
4. Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
5. Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
6. Training Compliance: Track training plan adherence for the assigned vertical/process.
7. Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
8. Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
9. Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
10. Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.

Qualifications:

1. Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
2. Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.

Skills & Competencies:

1. Proficiency in MS Office tools (Excel, PowerPoint, Word)
2. Strong analytical and problem-solving skills
3. Basic understanding of labor laws and HR practices
4. Ability to multitask and manage deadlines
5. Excellent verbal and written communication skills
6. Strong interpersonal and conflict-resolution abilities

Additional Information:

1. Work Environment: Onsite role (Gurgaon office)
2. Work Schedule: Flexibility to work in rotational shifts.

Why Join ATAIN?

Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At ATAIN, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.

Note: The company overview still contains the figures "10,000+ travel industry experts" and "15 delivery centers worldwide", which were originally associated with Atain. If this JD is being repurposed for ATAIN, you may want to update those company-specific statistics with accurate ATAIN information.