Hub Incharge

Flipkart Group; Thiruvallur District; On-site; INR 500,000 - 1,200,000; Full time

Job summary

Flipkart Group in Tamil Nadu seeks a Hub Operations Lead to oversee end-to-end hub performance, ensure customer delight, manage escalations, and drive SOP compliance across functions in the hub.

You will coordinate dashboards, monitor CPS, train teams, and drive cost efficiency while maintaining safety and on-time deliveries. This role requires strong people leadership in a high-volume e-commerce hub.

Responsibilities

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with Hub team and Area Manager
• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other hub team members are trained well.
• Managing environmental bodies.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facilities and people hygiene.
• Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
• Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
• Escalate any information related to the organization to appropriate departments and seniors for taking necessary actions.
• Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team
• Coordination and execution with local vendors.
• Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• Accountable for all recoveries.
• Accountable for stock audit, reconciliation and accuracy at any point of time.
• Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis and taking proactive action for delivery.
• Identification of potential Team Leader candidates for internal career progression.
• Achieving capacity utilization as per target.
• Has complete knowledge of PIN codes and routes assigned to the Hub.

Job description

Role & responsibilities

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers are delighted at all times.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly report / review with Hub team and Area Manager

as required.

• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other hub team members are trained well.
• Managing environmental bodies.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Maintain high quality facilities and people hygiene.
• Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
• Follow up and coordinate with departments based on open house discussions / findings and take

necessary action as appropriate.

• Escalate any information related to the organization to appropriate departments and seniors for

taking necessary actions.

• Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team

accordingly.

• Coordination and execution with local vendors.
• Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
• Accountable for all recoveries.
• Accountable for stock audit, reconciliation and accuracy at any point of time.
• Monitoring Team Leaders performance, tracking of undelivered shipment on a real time basis

and taking proactive action for delivery.

• Identification of potential Team Leader candidates for internal career progression.
• Achieving capacity utilization as per target.
• Has complete knowledge of PIN codes and routes assigned to the Hub.