Sub Zonal Manager / Cluster Manager

Shadowfax Technologies; NTR; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Shadowfax Technologies is seeking an Operations Hub Manager to oversee the performance of designated hubs, ensuring on-time pickup and delivery of shipments, coordinating hub capacity, and making decisions on hub locations based on geography.

You will lead team leaders and riders, plan adhoc manpower with 3PL or vendors, manage franchise relationships, maintain hub infrastructure and inventory, analyze dashboards, and drive continuous improvement through training, audits, and regular field

Responsibilities

• Managing peak volume and ensuring on time pickup & delivery of shipments
• Coordinate & analyze hub capacity to allocate volume to hubs
• Deciding hub locations as per geography knowledge to setup new hubs
• Supporting hub incharges in clearance of pendency
• Ensure 100% attendance of TLs & Rider Partners in hub
• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
• Connecting with the HIs regarding improvement of their performance
• Providing Career progression for the Team Leaders & Hub Incharges
• Maintaining relationship with the clients & vendors to ensure smooth operations
• Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
• Ensuring availability of infrastructure & inventory
• Ensure that the dashboard is viewed & analyzed
• Decisions to be taken upon data interpretation & analysis
• Ensuring smooth functioning of hubs
• Performance management of the hubs in BIC
• Providing feedback & guidance for improving hub performance
• Conducting training sessions, mentoring and updating new processes across the hubs
• Engaging the teams with regular hub visits & audits
• Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
• Proactively assessing, clarifying and validating the needs of franchise
• Identification of new Franchise Partners to onboarding and training
• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
• Follow up with Franchise for on time COD closure
• Identification of Fraud activity and taking action
• Onboarding other Delivery Channel - Kirana/3PL Vendor
• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Business Leadership

Job description

Purpose of Role:

To monitor the performance of the hubs designated under them

Roles & Responsibilities:

Decision Making

• Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
• Coordinate & analyze the hub capacity to allocate volume to hubs
• Deciding hub locations as per geography knowledge to setup new hubs
• Supporting hub incharges in Clearance of pendency

People & Manpower Management

• Ensure 100% attendance of TLs & Rider Partners in hub
• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
• Connecting with the HIs regarding improvement of their performance
• Providing Career progression for the Team Leaders & Hub Incharges
• Maintaining relationship with the clients & vendors to ensure smooth operations

Infrastructure Management

• Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
• Ensuring availability of infrastructure & inventory

Data Interpretation

• Ensure that the dashboard is viewed & analyzed
• Decisions to be taken upon data interpretation & analysis

Performance Management

• Ensuring smooth functioning of hubs
• Performance management of the hubs in BIC
• Providing feedback & guidance for improving hub performance
• Conducting training sessions, mentoring and updating new processes across the hubs
• Engaging the teams with regular hub visits & audits

Franchise Management

• Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
• Proactively assessing, clarifying and validating the needs of franchise
• Identification of new Franchise Partners to onboarding and training
• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
• Follow up with Franchise for on time COD closure
• Identification of Fraud activity and taking action
• Onboarding other Delivery Channel - Kirana/3PL Vendor
• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required-

1. Operational Excellence
2. Problem Solving
3. Communication Skills
4. Workforce Management
5. Business Leadership