HRSD Business Analyst

Technozis; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology solutions provider is seeking a Business Systems or Product Analyst with 8–10 years experience, focused on ServiceNow. The role involves gathering and documenting business requirements, collaborating with stakeholders, and supporting ServiceNow modules. Candidates should have strong analytical skills and Agile/Scrum experience. This full-time position is perfect for professionals looking to make a significant impact in a mid-senior level role.

Qualifications

• 8–10 years of experience as a Business Systems or Product Analyst.
• Proven expertise in creating functional specifications.
• Ability to independently drive meetings with stakeholders.

Responsibilities

• Gather and document business requirements for ServiceNow.
• Collaborate with teams to translate requirements into user stories.
• Facilitate workshops and support ServiceNow modules.

Skills

ServiceNow core modules

Requirements gathering

Agile/Scrum

Analytical skills

Communication skills

ServiceNow scripting

Job description

We are looking for a professional with 8–10 years of hands-on experience as a Business Systems or Product Analyst, preferably focused on ServiceNow.

Key Skills & Experience:

• Strong understanding of ServiceNow core modules and custom app development
• Proven expertise in gathering requirements and creating functional specifications
• Agile/Scrum experience with excellent analytical, problem-solving and communication skills
• Ability to independently drive meetings with business and technical stakeholders
• Prior experience collaborating with US-based teams (minimum 4 hours overlap with PST)
• Proficiency in reporting, workflows, integrations and documentation (BRDs, User Stories, Acceptance Criteria, Process Flows)
• Familiarity with ServiceNow scripting (Client Scripts, Business Rules) is a bonus

Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow implementations
• Collaborate with Product Owners, Architects, Developers and QAs to translate requirements into user stories
• Support key ServiceNow modules (Incident, Change, Catalog, Knowledge, Case Management)
• Facilitate requirement workshops, sprint planning, UAT, and ongoing enhancements
• Act as liaison between business stakeholders and technical teams
• Provide status updates, process flows, and training materials as needed

Seniority level

Mid-Senior level

Employment type

Full-time

We are an equal opportunities employer and welcome applications from all qualified candidates.