Sr. Engineering Program Manager

Providence India; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Providence India is seeking an experienced ServiceNow Product Manager / Business Analyst located in Hyderabad, India. The ideal candidate should have strong expertise in HRSD and Employee Workflows, and a proven track record in managing ServiceNow product initiatives.

This role involves collaborating with business stakeholders, HR teams, and technical teams to deliver high-quality employee experience solutions. The responsibilities include gathering business requirements, defining product roadmaps, and driving continuous improvement.

Qualifications

• 6–12 years of experience in ServiceNow Product Management / Business Analysis roles.
• Proven experience in requirement gathering and business process mapping.
• Strong understanding of Agile/Scrum methodologies.

Responsibilities

• Act as Product Manager / Business Analyst for ServiceNow HRSD initiatives.
• Gather, analyze, and document business requirements and user stories.
• Drive ServiceNow implementation and enhancement projects.

Skills

ServiceNow Product Management

Business Analysis

HRSD expertise

Stakeholder management

Agile/Scrum

Education

Bachelor’s degree in Engineering, Computer Science, Information Technology

Tools

ServiceNow platform

Job description

Job Summary

We are seeking an experienced ServiceNow Product Manager / Business Analyst with strong domain expertise in HRSD and Employee Workflows. The ideal candidate should have proven experience in driving ServiceNow product initiatives, requirement gathering, stakeholder management, process optimization, and translating business needs into scalable ServiceNow solutions.

The role requires close collaboration with business stakeholders, HR teams, architects, developers, QA teams, and leadership to deliver high-quality employee experience solutions on the ServiceNow platform.

Key Responsibilities

• Act as a Product Manager / Business Analyst for ServiceNow HRSD and Employee Workflow initiatives.
• Gather, analyze, and document business requirements, user stories, and functional specifications.
• Conduct workshops and discussions with HR business stakeholders and technical teams.
• Define product roadmap, priorities, and process improvements for employee experience initiatives.
• Drive ServiceNow implementation and enhancement projects across HRSD and Employee Center activities, including employee lifecycle events, case & knowledge management, and employee service delivery workflows.
• Collaborate with development teams to design scalable and user‑friendly solutions.
• Ensure alignment between business requirements and ServiceNow capabilities.
• Support sprint planning, backlog grooming, UAT coordination, and release management activities.
• Track KPIs, adoption metrics, and platform performance improvements.
• Coordinate with cross‑functional teams for integrations and enterprise workflows.
• Drive continuous improvement and best practices for ServiceNow employee experience solutions.

Required Skills

• 6–12 years of experience in ServiceNow Product Management / Business Analysis roles.
• Strong expertise in HRSD, Employee Workflows, Employee Center, and lifecycle events.
• Experience in requirement gathering, business process mapping, and user story creation.
• Strong understanding of Agile/Scrum methodologies.
• Experience working with ServiceNow platform capabilities and workflows.
• Excellent stakeholder management and communication skills.
• Ability to bridge business and technical teams effectively.
• Knowledge of SDLC and enterprise application delivery lifecycle.

Optional Skills

• Exposure to ITSM and ITAM.
• Knowledge of enterprise service management processes.

Preferred Skills

• ServiceNow CSA certification.
• CIS‑HRSD certification.
• Experience with ServiceNow reporting and dashboards.
• Experience in integrations and API‑based solutions.
• Understanding of HR operations and employee lifecycle processes.

Educational Qualification

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field. MBA or equivalent business qualification is a plus.

Soft Skills

• Strong analytical and problem‑solving skills.
• Excellent presentation and documentation capabilities.
• Strong client‑facing and stakeholder management experience.
• Leadership mindset with ability to drive discussions and decision‑making.
• Ability to work in fast‑paced Agile environments.