HRSD Implementation Developer

Vation Digital Pvt. Ltd.; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading digital solutions provider in India is seeking a skilled ITSM/HRSD Senior Developer to enhance service delivery across IT and HR functions. You will design, develop, and implement solutions on the ServiceNow platform, focusing on optimizing workflows and automating tasks. Responsibilities include collaborating with stakeholders, managing various ITSM/HRSD modules, and providing ongoing support. Candidates should have significant experience in ServiceNow development, API integrations, and workflow automation.

Qualifications

• Proven experience with ServiceNow development, particularly in ITSM and HRSD.
• Strong understanding of workflows and automation processes.
• Ability to integrate ServiceNow with various external platforms.

Responsibilities

• Gather and translate business requirements into technical specifications.
• Design and develop ITSM and HRSD modules on ServiceNow.
• Customize workflows and automate processes based on organizational needs.
• Conduct thorough testing of configurations and customizations.
• Provide ongoing support and maintenance for implemented solutions.

Skills

ServiceNow development

ITSM solutions

HRSD solutions

API integrations

Workflow automation

Job description

We are seeking a skilled and experienced ITSM/HRSD Sr developer to join our Implementation team
and play a key role in optimizing our service delivery processes across both IT and HR functions. You
will be responsible for designing, developing, and implementing solutions on the ServiceNow
platform to streamline workflows, automate tasks, and improve user experience for both IT and HR
personnel.

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ITSM and HRSD solutions. This will involve understanding business needs, current processes, and pain points.
• Design, develop, and configure ITSM and HRSD modules on the SerViceNow platform. This may include incident management, change management, problem management, HR case management, employee service center, and employee onboarding.
• Customize workflows, business rules, UI policies, and notifications to support specific organizational needs and automate processes.
• Integrate the platform with other systems and external platforms using APIs and web services to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for implemented solutions, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest platform releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Document technical specifications, user guides, and standard operating procedures for implemented solutions.
• May provide technical guidance and mentorship to junior developers.

Qualifications: