Servicenow Business Analyst

Purview Services; Surat; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Purview Services is seeking a Senior ServiceNow Business Analyst to lead requirement gathering, analysis, and functional solutioning for complex ServiceNow implementations. The role will align IT capabilities with business goals and act as a liaison between stakeholders, service managers, and the tech team.

The candidate will drive workshops, write clear user stories with acceptance criteria, and manage the backlog across modules.

Qualifications

• 6-8 years of experience in a Business Analyst role, with at least 4 years focused on ServiceNow.
• Strong knowledge of ITSM processes and familiarity with other ServiceNow modules (e.g. GRC, Reporting).
• Experience in writing user stories, acceptance criteria, and functional specifications.
• Proven ability to lead workshops and facilitate business/technical discussions.
• Understanding of Agile delivery methodology and ServiceNow Agile.
• ServiceNow CSA certification is preferred.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Gather, analyze, and document high-level and detailed business requirements for ServiceNow modules.
• Drive stakeholder engagement through workshops and presentations to define problems and future state solutions.
• Write user stories with clear acceptance criteria and maintain the product backlog for multiple modules.
• Collaborate with development and QA teams to ensure accurate implementation of requirements.
• Lead UAT planning, execution, and issue resolution with business teams.
• Support process improvement initiatives and help establish BA standards and best practices.
• Create process maps, functional specifications, training documentation, and business readiness plans.

Skills

ServiceNow

ITSM processes

Agile methodology

Stakeholder management

User stories

Workshop facilitation

Tools

CSA certification

Job description

Role

ServiceNow Business Analyst

Exp

6 to 8 years

Location

Hyderabad/ Pune

Mode

Hybrid

Job Summary

We are seeking a Senior ServiceNow Business Analyst to lead the requirement gathering, analysis, and functional solutioning for complex ServiceNow implementations. This role is key to aligning IT capabilities with business goals, acting as a liaison between stakeholders, Service managers and the technical team.

Key Responsibilities

• Gather, analyze, and document high-level and detailed business requirements for ServiceNow modules.
• Drive stakeholder engagement through workshops and presentations to define problems and future state solutions.
• Write user stories with clear acceptance criteria and maintain the product backlog for multiple modules.
• Collaborate with development and QA teams to ensure accurate implementation of requirements.
• Lead UAT planning, execution, and issue resolution with business teams.
• Support process improvement initiatives and help establish BA standards and best practices.
• Create process maps, functional specifications, training documentation, and business readiness plans.

Required Skills and Qualifications

• 68 years of experience in a Business Analyst role, with at least 4 years focused on ServiceNow.
• Strong knowledge of ITSM processes and familiarity with other ServiceNow modules (e.g. GRC, Reporting).
• Experience in writing user stories, acceptance criteria, and functional specifications.
• Proven ability to lead workshops and facilitate business/technical discussions.
• Understanding of Agile delivery methodology and ServiceNow Agile.
• ServiceNow CSA certification is preferred.
• Strong communication, presentation, and stakeholder management skills.