HR Support Associate

Wisemonk; Bengaluru; Remote; INR 300,000 - 450,000; Full time

Job summary

A growing Employer of Record platform is seeking an HR Support Associate to manage employee inquiries through Intercom across India. This role entails owning employee ticket resolutions, coordinating across teams for effective solutions, and maintaining professionalism in interactions. Ideal candidates will demonstrate a strong ownership mindset and the ability to understand HR nuances quickly. Freshers with a strong academic background are encouraged to apply. Join a high-growth team focused on making a significant impact in the industry.

Qualifications

• Ability to quickly grasp HR and payroll nuances.
• Strong ownership mindset; does not let issues linger.
• Freshers welcome if academically strong and fast learners.

Responsibilities

• Manage all employee tickets on Intercom.
• Ensure 100% resolution of tickets.
• Coordinate with internal teams to drive resolutions.
• Maintain and update ticket logs and FAQs.
• Track and reduce response and resolution times.

Skills

HR/payroll nuances

Coordination

Follow-through

Education

Strong academic background

Job description

Remote Talent Specialist | I help fast-growing startups build high-performing remote teams in India

Role: HR Support Associate

About Wisemonk

Wisemonk is an India-focused Employer of Record (EOR) platform that helps global companies quickly and compliantly hire, pay, and manage talent in India—without the need to set up a local entity. By handling payroll, compliance, and HR administration, Wisemonk removes the complexity from cross-border hiring and enables businesses to tap into India’s deep talent pool with ease. As the global demand for EOR solutions grows and much of the market remains untapped, Wisemonk is uniquely positioned to help international companies scale in India efficiently and cost-effectively. At Wisemonk, we are driven by values of integrity, innovation, and inclusion, and are committed to building bridges in the global talent landscape—making international expansion effortless and successful for our partners.

Role Overview

We’re looking for a sharp and empathetic HR Associate to handle all employee concerns via Intercom. You’ll be the first line of response for hundreds of employees across India — ensuring their questions, issues, and requests are resolved quickly, accurately, and with a human touch.

Key Responsibilities

• Own and manage all employee tickets on Intercom — from payroll queries to policy clarifications
• Ensure 100% resolution with clear communication and quick turnaround time
• Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
• Maintain ticket logs, update FAQs, and elevate recurring issues for systemic fixes
• Track response and resolution time; identify ways to reduce them
• Maintain a helpful, professional tone in all interactions

What We’re Looking For

• High ownership mindset — you don’t let issues linger
• Ability to grasp HR/payroll nuances quickly
• Strong coordination and follow-through
• 0–1 years experience; freshers welcome if academically strong and fast learners

Why Join Wisemonk

• Be part of a high-growth team reimagining global employment
• Work with speed, precision, and extreme ownership
• Learn fast, grow fast — and make a real impact

Referrals increase your chances of interviewing at Wisemonk by 2x

Seniority level: Associate

Employment type: Full-time

Job function: Human Resources

Industries: Information Services