HR Service Delivery Senior Manager

Accenture in India; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Accenture in India is seeking an HR Service Delivery Senior Manager to lead large-scale HR transformation programs in Mumbai, working with cloud HCM platforms such as Workday, SuccessFactors, and Oracle, and partnering with CHROs to drive workforce optimization.

The role requires change management oversight, global SLAs/KPIs, governance, and driving practice growth, with executive-level relationship management and potential shift rotations.

Qualifications

• 16–25 years of experience in HR transformation.
• Proven ability to lead multi-country HR programs.
• Strong stakeholder management and executive advisory.

Responsibilities

• Lead large-scale HR transformation programs across cloud HCM platforms.
• Partner with CHROs and executives to deliver HR modernization.
• Oversee change management, SLAs, KPIs, governance, and growth of the practice.

Skills

HR Transformation

Change Management

Executive Presence

Stakeholder Management

Education

Any Graduation

Tools

Workday

SuccessFactors

Oracle HCM

SNOW implementations

Job description

Job Description:

Skill required:

Workforce Data Admin - HR Service Delivery

Designation:

HR Service Delivery Senior Manager

Qualifications:

Any Graduation

Years of Experience:

16 to 25 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Enterprise Talent & HR Transformation
• We partner with CHROs and executives to deliver large-scale HR modernization and workforce optimization.
• Digital HR Delivery: End-to-end HCM deployment (Workday, SuccessFactors, Oracle) and org design.
• Change Management: Impact analysis, readiness, and communication for high adoption.
• Operations & Advisory: Global SLAs, KPIs, governance, and tailored talent str
• As a Senior Manager (CL6), you will lead large-scale HR transformation programs, driving end-to-end delivery across cloud HCM platforms (Workday, SuccessFactors, Oracle) and org design. You will serve as a trusted advisor to CHROs, crafting custom talent strategies and managing executive relationships. We expect you to oversee change management, establish global SLAs and KPIs, and drive practice growth
• Process and strategy of providing and managing human resources services and information to employees within an organization.
• This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions. What are we looking for?
• Cloud HCM Platforms: Expertise in SAP SuccessFactors and SNOW implementations.
• HR Transformation & Org Design: Mastery in operating model redesign, workforce planning, and talent strategy.
• Change Management: Proven ability to lead change impact analyses, stakeholder alignment, and user adoption.
• C-Suite Advisory: Executive presence to partner with and influence CHROs and VP-level stakeholders.
• Program Governance: Skill in leading complex programs using strict SLAs, KPIs, and global delivery models.
• Business Development: Track record in originating opportunities, RFPs, and d Roles and Responsibilities:
• In this role you are required to identify and assess complex problems for area(s) of responsibility.
• The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
• Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.
• Interaction is with senior management levels at a client and or within Accenture, involving negotiating or influencing on significant matters.
• Should have latitude in decision-making and determination of objectives and approaches to critical assignments.
• Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility.
• Individual manages large teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts