HR Service Delivery Senior Analyst

Accenture in India; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Accenture in India is seeking an HR Service Delivery Senior Analyst to handle advanced employee relations workflows and Workday Talent Management initiatives for clients in the travel and aviation sector. You will manage complex cases, ensure policy compliance, and drive timely, quality outcomes across APAC.

The role requires 5 to 8 years of experience in HR operations, strong case governance, and the ability to mentor junior team members while collaborating with HR, legal, and operations to

Qualifications

• 5 to 8 years of experience in HR services or employee relations.
• Strong knowledge of case management and HR operations.
• Experience with Workday Talent Management is required.

Responsibilities

• Provide advanced operational and subject matter support for employee relations activities.
• Manage complex and sensitive employee relations cases across travel and aviation operations.
• Support case governance, quality control, and continuous improvement within ER operations.
• Collaborate with HR, legal, and operational stakeholders to resolve cases timely.
• Ensure confidentiality, data protection, and regulatory compliance in case handling.
• Mentor and guide junior team members on processes and policies.
• Review documentation for accuracy and policy alignment.

Skills

Case Management

Workday Talent Management

Education

Any Graduation

Job description

Skill required:

Case Management - Workday Talent Management

Designation:

HR Service Delivery Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Employee Relations Admin Senior Analyst provides advanced operational and subject matter support for employee relations activities for clients in the travel and aviation industry. The role manages complex and sensitive employee relations cases across travel and aviation workforce populations in APAC, ensuring consistent application of policies, regulatory compliance, and high quality case outcomes.
• As a senior practitioner, this role supports case governance, quality control, and continuous improvement within employee relations operations in a highly regulated and operationally critical travel and aviation environment.
• Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for?
• Primary skill - Workday Talent Management - P3
• Bachelors degree in Commerce, Business Administration, Human Resources, or a related discipline.
• Shift Timings
• Must be flexible with respect to shift timings. Roles and Responsibilities:
• Manage complex and high risk employee relations cases including investigations, grievances, disciplinary actions, and escalations across travel and aviation operations.
• Serve as a subject matter expert for employee relations processes, policies, and case administration within travel and aviation workforce environments.
• Review and validate employee relations case documentation to ensure accuracy, completeness, and compliance with policies and regulatory requirements.
• Support resolution of escalated employee relations issues and provide guidance to Analysts and Associates.
• Conduct quality checks, audits, and root cause analysis on employee relations cases and recommend corrective actions.
• Contribute to development and maintenance of work instructions, process documentation, and controls within employee relations operations.
• Collaborate with HR, legal, and operational stakeholders to support effective and timely case resolution.
• Ensure confidentiality, data protection, and security of employee relations information in line with organizational and regulatory requirements.
• Knowledge Skills Requirements
• Strong expertise in employee relations processes, HR operations, and case management.
• Ability to interpret and apply HR policies, employment legislation, and procedural guidelines accurately.
• Strong analytical, problem solving, and decision making skills for complex and sensitive cases.
• Ability to mentor and provide operational guidance to junior team members.
• Effective communication and stakeholder management skills.
• Preferred: Experience supporting travel and aviation industry employee relations, regulated workforce environments, or large operational organizations.