HR Service Delivery Manager

Accenture India Private Limited; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Accenture India Private Limited is seeking an experienced HR Service Delivery Manager to oversee workforce data administration and end-to-end HR processes. The role emphasizes data integrity, onboarding, offboarding, promotions, and lifecycle transactions within HRIS systems.

You'll lead a team of HR Administrators and Coordinators, ensure SLA adherence, and drive a culture of continuous improvement. The position may involve rotational shifts and collaboration with senior management and clients.

Qualifications

• End-to-end HR administrative processes including onboarding, offboarding, job changes, transfers, promotions, and leave administration.

Responsibilities

• Lead, coach, and develop a team of HR Administrators and Coordinators, setting clear performance expectations.
• Manage workload and capacity to meet SLAs and peak periods.
• Maintain data integrity across HRIS systems and conduct regular audits.

Skills

Workforce Data Admin

Education

Any Graduation

Job description

HR Service Delivery Manager Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Manage end-to-end HR administrative processes including onboarding, offboarding, job changes, transfers, promotions, and leave administration. Ensure accurate and timely processing of all employee lifecycle transactions within the HRIS (e.g., Workday, SAP, Oracle HCM). Maintain data integrity across workforce systems, conducting regular audits to identify and resolve discrepancies.
• Process and strategy of providing and managing human resources services and information to employees within an organization.
• This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.

What are we looking for?

• Lead, coach, and develop a team of HR Administrators and Coordinators, setting clear performance expectations and providing ongoing feedback.
• Allocate workload effectively across the team, managing capacity to meet SLAs and peak-volume periods.
• Build a culture of accountability, continuous learning, and high-quality service delivery within the team.
• Conduct regular one-on-ones, performance reviews, and development planning for all direct reports.

Roles and Responsibilities

• In this role you are required to identify and assess complex problems for area of responsibility.
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors.
• Requires adherence to strategic direction set by senior management when establishing near-term goals.
• Interaction of the individual is with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach.
• Some latitude in decision-making in involved.
• You will act independently to determine methods and procedures on new assignments.
• Decisions individual at this role makes have a major day to day impact on area of responsibility.
• The person manages large - medium sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts.
• In this role you are required to identify and assess complex problems for area of responsibility.
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors.
• Requires adherence to strategic direction set by senior management when establishing near-term goals.
• Interaction of the individual is with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach.
• Some latitude in decision-making in involved.
• You will act independently to determine methods and procedures on new assignments.
• Decisions individual at this role makes have a major day to day impact on area of responsibility.
• The person manages large - medium sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts.