HR Service Delivery Analyst

Accenture in India; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

Accenture in India is seeking an HR Service Delivery Analyst specializing in Talent Acquisition and Talent Sourcing. The role focuses on improving workforce performance, coordinating with hiring managers, and delivering high-quality candidate experiences.

Ideal candidates have a graduation, 3–5 years of experience, and strong problem solving and communication skills. You will manage recruitment processes, source candidates, and generate market insights to fill openings efficiently while

Qualifications

• Education: Graduation (any field)
• Proven problem solving and analytical thinking skills
• Strong verbal and written communication; customer service focus

Responsibilities

• Read, understand and analyze client processes per business rules and execute them accurately.
• Handle the recruitment process steps and coordinate with hiring managers to ensure timely completion.
• Escalate issues and seek guidance when faced with complex problems.
• Communicate effectively with client employees in writing and verbally.
• Ensure process documentation and metrics are updated regularly and monitored.
• Identify process improvement opportunities to reduce time and increase accuracy.
• Highlight and track recruitment metrics and reporting; maintain MIS.
• Demonstrate high standards of customer service in day-to-day tasks.
• Pay attention to detail to resolve outstanding issues and support service delivery.

Skills

Problem solving

Verbal communication

Customer service

HRO Operations

HRO Systems

Education

Any Graduation

Tools

MS Office

Job description

Skill required: Talent Acquisition - Talent Sourcing

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Acquisition involves identifying, attracting, and hiring qualified candidates for job openings. This includes creating job postings, conducting interviews, and coordinating with hiring managers. The goal is to fill positions with the best talent efficiently. Responsibilities also include sourcing candidates, managing recruitment processes, and ensuring a positive candidate experience. This role is essential for building a strong and capable workforce. Developing an understanding of the talent market, proactively searching for qualified people, building a list of potential candidates & generating market intelligence insights in order to fill a job opening.

What are we looking for?

Education: Graduate Degree Skills / Knowledge HRO Operations HRO Systems MS Office Email Writing Skills Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Customer Service Skills

Roles and Responsibilities:

• "Responsibilities:- 1. Read, understand and analyze client process as per the business rules, and excute them as per accuracy 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Communicate verbally and in writing to client employees 5. Ensure DTPs are followed and updated regularly and share knowledge on process updates as required 6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing Recruitment metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed."