HR Operations Manager

Gigmo Solutions; Gurugram District; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

A growing HR services provider in Gurugram is seeking an HR Operations Manager with over 8 years of experience. The ideal candidate will oversee payroll management, develop HR policies, and manage compensation structures. Strong interpersonal skills and proficiency with HRMS tools are essential. This role focuses on enhancing employee engagement and performance within a fast-paced environment, ensuring compliance with local labor laws and policies.

Qualifications

• 8+ years of experience in HR Operations with proven track record.
• Graduate or Postgraduate degree in a relevant field.
• Ability to interpret and work with complex data.
• Proven track record leading cross-functional HR teams in a fast-paced environment.

Responsibilities

• Oversee the end-to-end payroll process.
• Develop and maintain HR policies that align with legal and organizational standards.
• Manage compensation structures and benefit schemes.
• Design and implement performance management processes.
• Identify training needs and develop programs to enhance skills and engagement.
• Lead employee engagement initiatives and foster a positive work culture.
• Address and resolve grievances professionally and promptly.
• Oversee attendance and leaves in accordance with policies and laws.
• Lead onboarding processes to integrate new hires effectively.
• Conduct entry and exit interviews to gather insights for retention.
• Coordinate with cross-functional HR teams to ensure operational efficiency.

Skills

HR Operations experience

Payroll management

Policy development

Compensation management

Performance management

Employee engagement

Grievance management

Team management

Onboarding

Team management

HRMS

Education

Graduate or Postgraduate degree

HR certifications

Tools

HRMS tools

Job description

Gigmo Solutions Pvt. Ltd is a fast‑growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmo aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting‑edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support.

Shift

5 Days (Monday‑Friday), 9:30 AM to 6:30 PM work from office

Hardware Pre‑requisites

- laptop (16 GB RAM), Windows 10/11, internet speed – min 50 MBPS upload and download

Location

Candidates should be based in Gurugram, Haryana.

Experience

8‑15 years

Key Responsibilities

• Payroll Management: Oversee the end‑to‑end payroll process, ensuring accuracy and compliance with local labor laws and organizational policies
• Policy & Compliance: Develop, implement, and maintain HR policies that align with legal and organizational requirements, while ensuring adherence to labor laws
• Compensation & Benefits: Manage compensation structures and benefit schemes, ensuring competitiveness and alignment with organizational goals
• Performance Management: Design and implement performance management processes, fostering a culture of feedback, development, and growth
• Training & Development: Identify training needs, develop programs to bridge skill gaps, and enhance employee engagement and performance
• Employee Engagement: Implement strategies to engage employees, fostering a positive work culture that enhances morale and productivity
• Grievance Management: Address and resolve employee grievances in a timely and professional manner, ensuring a fair and transparent approach
• Attendance & Leave Management: Oversee the management of attendance and leave policies, ensuring compliance and supporting smooth operations
• Onboarding: Lead the onboarding process to ensure a seamless and positive experience for new hires, helping them integrate effectively into the organization
• Entry and Exit Interviews: Manage the entry and exit interview process to gain valuable insights on employee experiences, improve retention, and address potential areas of concern
• Team Management: Lead and collaborate with cross‑functional HR teams to ensure operational efficiency and support organizational goals

Key Requirements

• Experience: 8+ years of experience in HR Operations, with a proven track record in payroll, policies, labor laws, compensation, performance management, training, employee engagement, grievance management, attendance and leave management, onboarding, and team management
• Education: Graduate or Postgraduate degree from a reputable university or college. HR certifications or further education in the HR domain would be an advantage
• Technical Skills: Comfort with HRMS and other HR‑related technical tools; ability to interpret and work with complex data
• Presentation Skills: Excellent verbal and written communication skills with the ability to effectively present HR data, reports, and policies to all levels of the organization
• Personality: Strong interpersonal skills, a proactive approach, and a high degree of professionalism. You must be comfortable in a fast‑paced, evolving work environment and maintain the ability to influence and collaborate with various teams