Hr Operations Associate

Common Service Centres (CSC); Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Common Service Centres (CSC) is seeking a detail-oriented Sr. Executive HR Operations & Employee Services to support critical employee lifecycle processes and HR service delivery across the organization.

The role coordinates contract management, employee documentation, insurance administration, HR helpdesk support, onboarding coordination, and HR data management to ensure timely, accurate, and employee-friendly HR operations across the organization.

Responsibilities

• Contract lifecycle management: Maintain and update the contract renewal tracker for off-roll DM/DC employees; coordinate with State Heads for approvals and documentation; share data with Reporting Manager for approvals within defined timelines.
• GMC & insurance administration: Submit monthly addition/deletion data to the insurer within defined timelines; support annual GMC renewal data preparation.
• HR helpdesk (Zoho) L1: Act as the first point of contact for employee queries through Zoho Helpdesk; ensure timely resolution of routine requests, maintain ticket records, escalate policy matters as appropriate.
• Letters & HR communications: Prepare and issue employee letters and standard HR communications including re-designation, movement, experience, relieving, consultancy fee certificates, and other documents; uploading and record maintenance in Zoho HRMS.
• New joiner onboarding (off-roll): Coordinate onboarding formalities for DM/DC employees including consultant code generation, email ID creation, verification, and HRMS record creation from Day 1.
• Data & reporting support: Maintain HR trackers and databases with high accuracy; prepare routine HR reports and data requests for leadership reviews, audits, benefits administration.

Job description

We are looking for a detail-oriented and proactive Sr. Executive HR Operations & Employee Services to support the smooth execution of critical employee lifecycle processes and HR service delivery across the organization.

The role will serve as a key point of coordination for contract management, employee documentation, insurance administration, HR helpdesk support, onboarding coordination, and HR data management. The incumbent will work closely with employees, State teams, and internal stakeholders to ensure timely, accurate, and employee-friendly HR operations.

This role is ideal for an HR professional who enjoys working in a fast-paced environment, takes ownership of processes, and is passionate about delivering a seamless employee experience through efficient HR operations and responsive service support.

Success in this role will be measured by process accuracy, turnaround time adherence, stakeholder satisfaction, and the ability to maintain high standards of operational excellence while managing multiple priorities.

Key Responsibilities:

• 1. Contract lifecycle management: Maintain and update the contract renewal tracker for off-roll DM/DC employees; proactively coordinate with State Heads for approvals and documentation; Share the data with the Reporting Manager for management approvals within defined timelines.
• 2. GMC & insurance administration: Submit monthly addition/deletion data to the insurer within the defined timeline; support annual GMC renewal data preparation.
• 3. HR helpdesk (Zoho) L1: Act as the first point of contact for employee queries through Zoho Helpdesk; ensure timely resolution of routine requests, maintain ticket records, and elevate policy or employee-relations matters to the Reporting Manager as appropriate.
• 4. Letters & HR communications: Prepare and issue employee letters and standard HR communications including re-designation, movement, experience, relieving, consultancy fee certificates, and other approved employee documents; ensure timely uploading and record maintenance in Zoho HRMS.
• 5. New joiner onboarding (off-roll): Coordinate onboarding formalities for DM/DC employees including consultant code generation, email ID creation, document verification, and HRMS record creation to ensure readiness from Day 1.
• 6. Data & reporting support: Maintain HR trackers and databases with high accuracy; prepare routine HR reports, and data requests for leadership reviews, audits, employee benefits administration, and other business requirements.
• 7. Any other tasks as assigned by the Reporting Manager from time to time.

Personal Attributes:

• 1. Strong attention to detail and accuracy in handling employee/consultant data, documentation, and HR transactions.
• 2. Good organizational skills with the ability to manage multiple tasks and meet deadlines.
• 3. Proactive approach to follow-ups and task closure.
• 4. Strong sense of responsibility and ownership for assigned work.
• 5. Good interpersonal and communication skills.
• 6. Service-oriented mindset with a willingness to support employees and stakeholders.
• 7. Ability to maintain confidentiality while handling employee information and records.
• 8. Positive attitude and willingness to learn new HR processes and systems.
• 9. Team player with the ability to work collaboratively across functions.
• 10. Ability to work in a process-driven environment and adhere to defined timelines and SOPs.