HR Offboarding Professional Japanese Language Specialist

IBM; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IBM in Bengaluru, India, is seeking an HR Offboarding Specialist to manage end-to-end offboarding for Japan and APJ, using SuccessFactors. You will act as the Japanese-language interface for employees, HRBPs, and managers, handling queries in Japanese and English and coordinating with payroll, IT, facilities, and legal to complete exit checklists within SLA.

The role requires 3–5 years in HR Operations or related fields, with strong data accuracy and familiarity with HRIS (SuccessFactors

Qualifications

• 3–5 years of experience in HR Operations, Shared Services, or employee lifecycle / offboarding.
• Business-level Japanese proficiency (JLPT N2 or above).
• Experience with HRIS platforms, with SuccessFactors preferred.

Responsibilities

• Manage end-to-end offboarding transactions for Japan and APJ employees in SuccessFactors.
• Serve as the Japanese-language interface for employees, HRBPs, and line managers during the exit lifecycle.
• Coordinate with Payroll, Benefits, IT, Facilities, and Legal to complete exit checklists within SLA windows.
• Validate data accuracy on separation records before and after transactions.
• Manage Japan-specific compliance including documentation standards and notice periods.
• Support APJ team during peak volumes and review offboarding communications in Japanese.
• Contribute to SLA reporting, NPS/CSAT tracking, and process improvements.

Skills

Japanese proficiency

HR Operations

SuccessFactors

Data accuracy

Bilingual EN/JP

Excel/Sheets

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow

Case management tools

Job description

Your Role and Responsibilities:

• Manage end-to-end offboarding transactions for Japan and APJ employees in SuccessFactors, covering resignations, retirements, contract endings, and involuntary separations
• Serve as the Japanese-language interface for employees, HRBPs, and line managers throughout the exit lifecycle - handling queries via case management tools in both Japanese and English
• Coordinate with Payroll, Benefits, IT, Facilities, and Legal teams to ensure exit checklists are completed within SLA windows (asset recovery, access revocation, badge deactivation, FFS processing)
• Validate data accuracy on all separation records before and after transactions; proactively identify and elevate anomalies or exceptions
• Manage Japan-specific compliance requirements including documentation standards, statutory notice periods, and any region-specific FFS components (e.g. retirement allowance, health insurance continuation)
• Support the APJ team during peak volumes and provide Japanese-language review of offboarding communications, letters, and process documents
• Contribute to SLA reporting, NPS/CSAT tracking, and continuous improvement initiatives within the Global Offboarding function

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

• Business-level Japanese proficiency (JLPT N2 or above, or equivalent demonstrated fluency in a professional setting)
• 3-5 years of experience in HR Operations or Operations in general, Shared Services, or employee lifecycle / offboarding processes
• Working knowledge of HRIS platforms - SuccessFactors experience strongly preferred
• Familiarity with Japan HR/labour practices including separation documentation, notice periods, and retirement processing
• Strong data accuracy mindset with the ability to manage high-volume transactions without errors
• Professional written and verbal communication skills in both Japanese and English
• Graduate degree in HR, Business Administration, or a related field

Preferred Technical and Professional Experience:

• JLPT N2 or native Japanese speaker
• Experience in a Global Business Services (GBS) or Shared Services Centre environment supporting APJ countries
• Hands-on experience with ServiceNow or equivalent case management / ticketing tools
• Exposure to sensitive separation scenarios (PIP exits, redundancies, retirement cases) with a track record of discreet, empathetic handling
• Proficiency in Excel / Google Sheets for SLA tracking; exposure to handling data, data analytics, reporting
• Exposure to APJ and EMEA separations process is an added advantage
• Problem Solver, Growth Mindset, able to work with AI tools (Microsoft Copilot and other LLM tools) is an added advantage.

Years of Experience: 3 - 5