Sr Global HR Specialist

IG Group; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

IG Group is seeking a Senior Global HR Specialist for a 12-month fixed-term contract. You will join People Services, supporting 3,000+ colleagues worldwide and own HR operations tasks in Workday and ServiceNow.

You’ll work independently from documented procedures and report to the Manager, HR Operations, with UK hours on a two-week cycle. Join IG Group—an established fintech with a global footprint—where you’ll tackle complex HR processes, coordinate across regional teams, and contribute to

Qualifications

• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment.
• Hands-on experience with Workday or SuccessFactors.
• Experience with ServiceNow, Salesforce, or a similar HR case management tool.
• Strong written and spoken English (C1).
• Proven track record of working independently from procedures and handling cases that don’t fit them.
• Willingness to work UK hours as described above.

Responsibilities

• Resolve HR queries and requests in ServiceNow, accurately and within agreed timeframes.
• Process employee lifecycle transactions in Workday, including hires, changes, and leavers.
• Own the daily Workday task queue on your assigned days, including leftovers from previous day.
• Prepare, sign, and distribute accurate HR letters and documents, and maintain employee files.
• Support Japan HR Operations.
• Handle correspondence from authorities and external bodies with clear next steps.
• Assist colleagues on complex cases and support audits.
• Collaborate with team members across India, Poland, and the UK.

Skills

Workday

SuccessFactors

ServiceNow

Salesforce

English (C1)

Independent from procedures

Tools

Workday

SuccessFactors

ServiceNow

Salesforce

Job description

Job Summary

Senior Global HR Specialist

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didnt pivot to innovation; its how weve always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope thats rare in established businesses.

The bar is high - bring a curious and forward-thinking mindset and well give you the platform to define what comes next.

Join IG - the future gets built here.

Your team

Youll join People Services, part of People Excellence at IG, supporting 3,000+ colleagues across the globe.

Your role in the Team's Success

This is a 12-month fixed-term role, so you need to be productive from your first week. Youll work independently from our documented procedures and take full ownership of the work you pick up. Youll report to the Manager, HR Operation.

What youll do

• Resolve HR queries and requests in ServiceNow, accurately and within agreed timeframes
• Process employee lifecycle transactions in Workday, including hires, changes, and leavers
• Own the daily Workday task queue on your assigned days, including anything left over from the previous day
• Prepare, sign, and distribute accurate HR letters and documents, and maintain employee files in our online archive
• Support Japan HR Operations
• Handle correspondence from authorities and external bodies, making sure every item is resolved or escalated with a clear next step
• Support colleagues on complex cases and contribute to audits
• Work with team members across India, Poland, and the UK

What youll need

• You work out what to do when a case doesn t match the procedure. Procedures cover most cases but not all. When something differs, you work out the right action, or you elevate with your analysis and a proposed next step. You never close a case because no instruction applies .
• You own the outcome. If something is unowned or overdue, you pick it up. You don t wait to be assigned it or assume someone else has it.
• You flag risks early. If you can t meet a deadline or you re unsure about a case, you tell your manager straight away, with a proposed way forward.
• You work UK hours one to two days in every two weeks.

Essential

• 4+ years of hands-on HR operations or HR shared services experience, ideally in a multi-country environment
• Hands-on experience with Workday or SuccessFactors
• Experience with ServiceNow, Salesforce, or a similar HR case management tool
• Strong written and spoken English (C1)
• Proven track record of working independently from procedures and handling cases that don t fit them
• Willingness to work UK hours as described above

Nice to have

• Experience supporting APAC, EMEA, or Japan HR processes
• Experience handling correspondence from authorities and labour office
• Experience supporting internal or external audits.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.