Introduction
The Onboarding Specialist is a key member of the HR Operations team, responsible for delivering a seamless and engaging onboarding experience for new hires. This role ensures that employees feel welcomed, informed, and supported as they begin their journey with our organization.
Your Role and Responsibilities
The Onboarding Specialist coordinates cross‑functional teams, manages onboarding logistics, and continuously improves onboarding processes to align with company values and operational excellence.
- Strong Japanese language proficiency (JLPT N2) and background in HR operations.
- Deliver a seamless, engaging, and inclusive onboarding experience from offer acceptance through initial weeks.
- Act as the primary point of contact for new hires, providing guidance and support throughout their onboarding journey.
- Conduct orientation sessions that reflect the company’s mission, values, and culture.
- Collaborate with internal teams (IT, Facilities, Payroll, etc.) to ensure Day One readiness.
- Ensure compliance with HR policies and laws.
- Continuously improve onboarding documentation, workflows, and digital tools.
- Track and analyze onboarding metrics and feedback to enhance the employee experience.
Key Responsibilities
- Manage end‑to‑end onboarding processes including pre‑boarding paperwork, orientation, and post‑onboarding follow‑ups.
- Provide guidance and support to new hires.
- Conduct orientation sessions.
- Collaborate with internal teams for Day One readiness.
- Ensure compliance with HR policies and laws.
- Improve onboarding documentation, workflows, and digital tools.
- Track and analyze onboarding metrics.
Required Skills
- JLPT N2 certification with strong verbal and written proficiency in Japanese.
- 2–3 years of experience in HR operations, preferably in a tech or multinational environment.
- Understanding of Japanese business culture and etiquette.
- Growth mindset with excellent analytical and problem‑solving skills.
- Proficiency in Microsoft Office Suite, especially Excel.
- Familiarity with HRIS platforms.
- Ability to manage multiple priorities under pressure with professionalism and attention to detail.
Preferred Education
Master’s Degree
Required Technical And Professional Expertise
- Language Proficiency:
- JLPT N2 level required.
- Strong verbal and written communication skills in Japanese.
- Understanding of Japanese business culture and etiquette.
- HR Operations Experience:
- 2–3 years of hands‑on experience in HR operational services.
- Familiarity with onboarding processes, employee lifecycle management, and HRIS tools.
- Core Competencies:
- Growth mindset with a proactive approach to learning and development.
- Analytical problem‑solving skills with attention to detail.
- Ability to manage multiple tasks and priorities under pressure.
- Technical Skills:
- Strong working knowledge of Microsoft Office Suite, especially Excel (e.g., formulas, pivot tables).
- Comfortable with digital collaboration tools and HR platforms.