HR Operations And Admin Senior Associate

NTT DATA, Inc.; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA, Inc. is seeking an experienced HR Operations & Admin Senior Associate to support Hire-to-Retire processes in a Global HR Shared Services setup.

You will deliver accurate HR operational support across employee lifecycles, ensure data quality, and uphold service standards while maintaining a positive employee experience. The role covers SOP adherence, HR data management, stakeholder collaboration across regions, and supporting payroll inputs, letters, and contracts.

Qualifications

• 4–5 years of experience in Global HR Shared Services or HR Operations.
• Strong understanding of Hire-to-Retire (H2R) lifecycle processes.
• Hands-on experience with HR platforms, case-management systems, and data-management.
• Excellent stakeholder-management and communication skills.
• Attention to data accuracy, policy adherence, and process improvement.

Responsibilities

• Execute Hire-to-Retire transactions from onboarding to separation.
• Process HR transactions across HR platforms with accuracy and confidentiality.
• Maintain HR master data and supporting documentation per SOPs and policies.
• Prepare employment letters, contracts, and lifecycle documentation.
• Support payroll inputs, attendance, leave, and benefits activities.
• Respond to employee and manager queries through HR support channels.
• Perform data validation, reconciliations, and audit-support activities.
• Assist with HR system enhancements and UAT for process changes.
• Track SLAs, identify issues, and contribute to standardization and documentation.

Skills

HR operations

H2R processes

data accuracy

stakeholder management

communication skills

Excel

Education

Graduate degree

HR certification preferred

Tools

SAP SuccessFactors

ServiceNow

HRIS

Microsoft Office

Job description

Job Description

We are seeking an experienced HR Operations & Admin Senior Associate with 4 to 5 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

• Deliver accurate and timely HR operational support across employee lifecycle processes, while maintaining data quality, compliance, service standards, and a positive employee experience.
• Execute HR operations and administration activities in accordance with defined standard operating procedures (SOPs), service level agreements (SLAs), quality standards, and applicable policies.
• Handle standard and moderately complex HR transactions and employee or manager queries, escalating exceptions or policy-sensitive matters through the appropriate channels when required.
• Contribute to team effectiveness through knowledge sharing, process improvement, documentation, and support to less experienced team members as appropriate.

Key Responsibilities

• Execute Hire-to-Retire transactions from onboarding through separation, including new hires, employee changes, employee records maintenance, and exits.
• Process HR transactions across enterprise HR platforms and related tools, ensuring accuracy, completeness, confidentiality, and timely completion.
• Maintain employee master data and supporting documentation in accordance with data quality, privacy, policy, and internal control requirements.
• Prepare and process employment letters, contracts, addenda, and other employee lifecycle documentation, as applicable.
• Support payroll inputs, attendance, leave, benefits, performance, and other employee lifecycle activities where these are within the scope of HR Shared Services.
• Respond to employee and manager queries through defined HR support and case-management channels, coordinating with relevant HR and business teams when required.
• Perform data validation, reconciliations, quality checks, and audit-support activities to maintain HR data accuracy and compliance.
• Support system enhancements, user acceptance testing (UAT), and implementation of HR technology or process changes.
• Monitor assigned work against SLAs and quality standards and raise recurring issues or improvement opportunities to the appropriate stakeholders.
• Contribute to process standardization, digitization, continuous improvement, and the maintenance of SOPs, knowledge articles, and process documentation.

Skills and Experience

We are seeking candidates with 4 to 5 years of relevant experience and strong hands-on experience in Global HR Shared Services or HR Operations. The ideal candidate should possess:

• Good understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.
• Proven hands-on experience in a Global HR Shared Services or HR Operations environment.
• Experience using enterprise HR platforms, HR case-management systems, workflow tools, and employee data-management processes.
• Experience in HR master data management and maintaining accurate employee records.
• Strong employee-service orientation and stakeholder-management skills, with the ability to collaborate effectively across functions and levels.
• Excellent verbal and written communication skills.
• Strong attention to detail, problem-solving skills, and commitment to data accuracy and quality.
• Good organizational and time-management skills, with the ability to prioritize workload and meet defined deadlines and SLAs.
• Ability to work independently within established procedures while collaborating effectively in a team environment.
• Experience supporting stakeholders across multiple regions and time zones.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications and Experience

• Graduate degree in any discipline from a recognized university; a qualification in Human Resources or a related field is preferred.
• Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.
• Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
• Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.
• Relevant HR or HR Operations certification will be an advantage.

Working Hours

• This is an office-based position requiring attendance Monday through Friday.
• Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
• The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.