HR Learning Manager

Dow Chemical International Private Limited; Navi Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Dow Chemical International Private Limited in Navi Mumbai seeks an HR Learning Manager to lead the Mumbai Learning Services team, handling learning administration, content management, and LMS reporting within a centralized L&D model.

The role focuses on SLA adherence, content lifecycle, and LMS analytics. Requires 10-12 years in HR with 3+ years leading offshore/shared services teams; HR specialization is essential, with Workday Learning experience advantageous.

Qualifications

• Bachelor's/ Master's degree with HR specialization.
• 10-12 years of HR experience with at least 3 years leading offshore or shared services teams.
• Strong operational management skills including SLA tracking and capacity planning.
• Experience in MNCs and LMS administration is a plus.

Responsibilities

• Lead and develop Mumbai Learning Services team - performance management, skill development, and capacity planning.
• Oversee delivery of learner support and administrative SLAs - access provisioning, RTW reinstatement, enrollment resolution, training plan management.
• Manage content setup operations - new course setup, bulk updates, content archiving, lifecycle management execution.
• Produce and deliver standard compliance reports and LMS analytics routinely.
• Manage team workload and capacity - flag demand spikes and automation opportunities within LMS.
• Escalate process failures or SLA breaches to LMS Management and E2E Process roles.
• Partner with LMS Management on Workday Learning administration - ensure team is trained and certified on platform.

Skills

Critical Thinking

Adaptability

Change Management

Clear Communication

Continuous Improvement

Education

Bachelor's/Master's degree in HR

Tools

Workday Learning

Job description

Job Summary

As a HR Learning Manager based out in Navi Mumbai, you will lead the Mumbai Learning Services team to execute on learning administration, content management, and Learning Management System (LMS) reporting - delivering defined service levels for the enterprise and serving as the operational backbone of the centralized Learning & Development (L&D) model.

Key Responsibilities

• Lead and develop Mumbai Learning Services team - performance management, skill development, and team capacity planning.
• Oversee delivery of all learner support and administrative SLAs - access provisioning, RTW reinstatement, enrollment resolution, training plan management.
• Manage content setup operations - new course setup, bulk updates, content archiving, lifecycle management execution.
• Produce and deliver standard compliance reports and LMS analytics on defined cadence.
• Manage team workload and capacity - flag demand spikes, resource constraints, and automation opportunities to LMS Management.
• Escalate systemic process failures or SLA breaches to LMS Management and E2E Process roles.
• Partner with LMS Management on Workday Learning administration - ensure team is trained and certified on platform.

Qualifications

• Bachelors/ Masters degree with HR Specialization.
• 10-12 years of relevant experience in HR with at least 3 years of experience in leading offshore or shared services teams in HR.
• Strong operational management - SLA tracking, capacity planning, performance management.
• Work experience in MNC and LMS administration expertise will be an added advantage.

Your Skills

• Critical Thinking
• Adaptability
• Change Management
• Clear Communication
• Continuous Improvement

Additional notes

• Relocation assistance is not available with this position.
• The ability to accommodate flexible schedule aligned with international time Zone is essential.

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