HR IT System Analyst

Apolis Consulting; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Apolis Consulting is looking for a HR IT system analyst in Bengaluru, India. The role focuses on providing user support for HR IT systems like ADP Workforce Now, troubleshooting issues, and maintaining system integrity. Candidates should have 3-4 years of experience in HR IT systems support and possess a Bachelor's degree in a related field.

Strong communication, analytical skills, and the ability to work independently or in a team are essential. Familiarity with HR systems such as KRONOS is a plus, and effective problem-solving and project management skills are desired.

Qualifications

• 3 - 4 years of proven experience in supporting HR IT systems (Payroll, Time and Attendance).
• Strong analytical and problem-solving skills.
• Ability to work as part of a team or independently.

Responsibilities

• Manage tickets for user support and troubleshoot issues.
• Analyze business requirements and provide technical solutions.
• Maintain and optimize HR IT systems.

Skills

HR IT system support

Problem-solving

Data analysis and reporting

Communication skills

Project management

Education

Bachelor's degree in information technology, Computer Science or Business Administration

Tools

ADP Workforce Now

Workforce Manager

KRONOS

Job description

HR IT system analyst

Reports to: Director, Business Enablement Applications

Shift: United States Shift (22:00 - 07:00 IST)

Job Overview

This role is primary user support for the following systems: HR IT Systems: ADP Workforce Now or similar. This role will act as a first level of support, troubleshooting issues, and resolving when possible. This role will escalation to senior IT staff or vendor for support when necessary. This role will assist with integrating these HR, payroll and benefits systems with other business applications and assisting with testing.

Key Responsibilities & Duties

• User Support: Managing tickets, working with users to resolve issues, and escalating when required.
• Business Analysis: Analyzing business requirements and translating to technical solutions.
• System Maintenance: Maintain and optimize IT systems.
• Integration: Ensure seamless integration with other systems.
• Collaboration: Work closely with business teams to understand their needs and align technology solutions with business objectives.
• Projects: Participate in new implementation projects.
• Problem Solving: Troubleshoot, resolve issues and address root cause.
• Upgrades: Plan and execute system upgrades and enhancements to meet evolving requirements.
• Compliance: Ensure IT systems comply with relevant regulations, data security standards and solution documentation.

In all these roles, effective communication and collaboration with business teams, problem-solving skills, and staying up to date with technological advancements are essential for success. Additionally, there will be opportunities to work in other areas than your main area of expertise.

Qualifications & Experience

• 3 - 4 years of proven experience in supporting HR IT systems (Payroll, Time and Attendance).
• Bachelor's degree in information technology, Computer Science, Business Administration or equivalent experience.
• Strong analytical and problem-solving skills.
• Communication skills to collaborate with various business units and IT specialists.
• Strong English communication skills required, including the ability to read, write, and speak fluently.
• Data analysis and reporting skills.
• Ability to work as part of a team or independently.
• Project management skills strongly desired.
• Experience with ADP Workforce Now and Workforce Manager and/or KRONOS is a plus.