HR Generalist

Takeda Pharmaceutical Co.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Takeda Pharmaceutical Co. in Bengaluru seeks an HR Generalist to deliver Global HR Service Delivery across the employee lifecycle. The role combines end-to-end HR operations, process knowledge, and digital enablement to create a human-centric, compliant experience.

You will support Tier 2 queries, transactions, and HR transformation while partnering with HR stakeholders to ensure accurate, timely service delivery using AI-enabled tools and content.

Qualifications

• Experience in HR Shared Services / People Operations / Customer Care.
• Familiar with case management systems (ServiceNow) and Workday.
• Experience with process improvement, transformation, or automation initiatives.
• Exposure to global HR processes and compliance requirements.
• Fluency in English; additional languages advantageous.
• Strong communication and stakeholder management.

Responsibilities

• Manage end-to-end employee lifecycle activities including hire, job changes, leaves, and termination.
• Deflect Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency.
• Resolve Tier 2 employee and manager queries across multiple channels.
• Execute HR transactions in systems such as Workday and ServiceNow with high accuracy.
• Govern and generate HR documentation using standardised templates and AI-enabled content.
• Act as human-in-the-loop reviewer for AI-generated content, ensuring accuracy and policy alignment.
• Apply global HR standards across lifecycle activities, ensuring governance and compliance.

Education

Experience in HR Shared Services / People Operations/Customer Care

Global HR processes & compliance

Fluency in English

Tools

Workday

ServiceNow

SAP

Job description

Job Description

About the role:

The HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.

This role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.

Working within a clustered HR model supporting both assigned areas and broader team demand, theHRGeneralist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimisation.

The role partners closely withtheother stakeholders inHR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.

HR Operations & Employee Lifecycle Management

• Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination

• Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience

• Resolve Tier 2 employeeand manager queries across multiple channels (Calls,Video Service Now, HR portal, email, etc.)

• Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness

• Governand generate HR documentation, leveraging standardised templates and further the AI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.

• Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.

• Applyglobal HR standards consistently acrosslifecycle activities, ensuring governance,complianceand local regulatory alignment.

• Enable and guide people leaders to navigate core HR processes using standardised guidance, self-service channelsand AI-enabled support, ensuring alignment with global standards while applyingappropriate judgement for complex or sensitive cases.

Employee Experience & Service Excellence

• Deliver a human-centric experience, balancing digital solutions with personal interaction

• Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.

• Provide a seamless, consistent experience across all employee and manager interactions

• Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.

• Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)

• Support adoption of self-service tools, HR portals, and AI-driven HR solutions

Process Improvement, Automation & Governance

• Identifyopportunities for process improvement, simplification, and automation

• Contribute to HR workflow optimisation and continuous improvement initiatives

• Support implementation of global process design and standardisation

• Maintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.gfor our HRDigitalPartner)

• Ensure data accuracy, documentation, and compliance across all HR processes

Data, Insights & Digital HR Enablement

• Ensure data integrity and accuracy across HR systems and reporting

• Support reporting, dashboards, and insights to improve operational decision-making

• Leverage digital HR tools and analytics to enhance service delivery and efficiency

• Identifytrends in queries and processes to inform improvements and proactive solutions

Stakeholder Management & Collaboration (One HR)

• Partner withall partners in our HR operating model, to ensure aligned delivery

• May act as a process and systems expert, supporting training and guidance where needed

• Collaborate across global teams to deliver consistent and scalable services

• Support cross-functional initiatives and contribute to HR transformation programmes

Key Skills & Capabilities

• Strong experience in HR Operations / Employee Lifecycle Management

• Knowledge of HR Systems (Workday, SAP, ServiceNow)

• Experience handling high-volume query resolution (Tier 1 & Tier 2)

• Strong focus on process design, continuous improvement, and automation

• Proven ability tooperate in a global, matrixed environment

• Strong stakeholder management and communication skills

• Ability to use data to drive insights and improvements

• Demonstrated human-centric approach with focus on employee experience

Experience & Qualifications

• Experience in HR Shared Services / People Operations/Customer Care

• Familiarity with case management systems (ServiceNow) and Workday

• Experience with process improvement, transformation, or automation initiatives

• Exposure to global HR processes and compliance requirements

• Fluency in English (additional languages advantageous)

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time