HR Core Operations Support Intermediate Analyst

Citi; Mumbai Suburban; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading global financial institution is seeking an HR Core Operations Support Intermediate Analyst in Mumbai. This role focuses on providing HR operations support, managing employee records, and improving operational workflows. Candidates should have 2-5 years in HR operations, experience with ServiceNow, and strong analytical skills. This is a full-time position offering opportunities for growth and development.

Qualifications

• 2-5 years of relevant experience in HR operations.
• Proficient in Microsoft Office and HR management systems.
• Ability to work independently and adapt quickly.

Responsibilities

• Provide day-to-day operations support for HR.
• Perform operational analyses and resolve complex issues.
• Deliver assigned HR services and operational tasks.

Skills

HR operations experience

Data analysis tools

Project management

Communication skills

Problem-solving skills

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Microsoft Office

Job description

HR Core Operations Support Intermediate Analyst

The HR Core Operations Support Intermediate Analyst is an intermediate level position responsible for providing HR operations support services, including but not limited to; employee record/document generation, storage & retrieval of employee records and employee data maintenance and delivery, in coordination with the HR Operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with HR Citi operations support infrastructure and processes.

Responsibilities

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower-level team members, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Performs the delivery of assigned HR services/operational tasks in scope

Qualifications

• 2-5 years of relevant experience with background in HR operations
• Working knowledge and experience in the use ServiceNow and HR human capital management systems.
• Understanding of HR processes and/or disciplines in large multinational institutions.
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills

Education

• Bachelor’s degree/University degree or equivalent experience

Job Details

• Job Family Group: Operations - Core
• Job Family: Operations Support
• Time Type: Full time
• Employment type: Full-time
• Job function: Information Technology
• Industries: Banking, Financial Services, and Investment Banking

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