HR Core Operations Support Analyst

Citi; Mumbai Suburban; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading financial institution in Mumbai is seeking an HR Core Operations Support Analyst to provide operational support in HR processes. Candidates should possess 0-2 years of experience and knowledge in HR operations, as well as proficiency in ServiceNow and Microsoft Office. The role emphasizes problem-solving and effective communication skills, aiming to enhance the overall requester experience.

Qualifications

• 0-2 years of relevant experience in HR operations.
• Familiar with HR processes in multinational corporations.
• Detail-oriented and self-motivated.

Responsibilities

• Update help content for Knowledge Hub users.
• Process employee requests related to HR services.
• Monitor work progression to ensure completion by due dates.

Skills

HR operations knowledge

ServiceNow

Microsoft Office

Problem-solving skills

Communication skills

Education

Bachelor’s degree/University degree or equivalent experience

Job description

Overview

The HR Core Operations Support Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; employee record/document generation, storage & retrieval of employee records and employee data maintenance and delivery, in coordination with the HR Operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi HR operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquiries, as needed
• Execute work assigned such as processing of employee requests related to HR services.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with the resolution/delivery of the request
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the requester’s necessities while providing an exceptional requester experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience with background in HR operations
• Working knowledge and experience in the use ServiceNow and HR human capital management systems.
• Understanding of HR processes and/or disciplines in large multinational institutions.
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please view Accessibility at Citi. Citi’s EEO Policy Statement and the Know Your Rights poster.