Operations Support Analyst

Citigroup Inc.; Chennai District; On-site; INR 420,000 - 620,000; Full time

Job summary

Citi is seeking an entry-level Ops Sup Analyst to provide operations support, including record maintenance, account maintenance, imaging, and account opening in coordination with the Operations - Core Team. The role involves liaising with operations staff, relationship managers, project managers, custodians, and clients to ensure day-to-day support aligned with Citi's operations processes.

The incumbent will analyze client reports, prepare updates for project participants, and support regulatory

Qualifications

• Bachelor's degree or equivalent experience is required.
• Proficient in Microsoft Office with strong communication skills.
• Experience with client reporting and familiarity with financial services is a plus.
• Working knowledge of SQL environments and database queries.

Responsibilities

• Perform business analysis and documentation of current and future state of client reports and correspondences.
• Provide regular status updates and create presentations for steering committee updates.
• Coordinate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between business stakeholders and technology, advising on priorities, risks, costs and timelines.
• Create and facilitate training sessions and write test scripts and business scenarios.

Skills

Microsoft Office

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

SQL environments

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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