Fraud Operations Specialist

Citigroup Inc.; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Citigroup Inc. in Chennai, India is seeking an entry-level Ops Support Specialist 4 to join the Operations - Core team.

The role focuses on day-to-day operations support, record maintenance, imaging and account maintenance in coordination with the Operations - Core Team. Responsibilities include following procedures to resolve complex issues, guiding the team, leading special projects, training new hires, and supporting a broad range of products and services.

Qualifications

• Advanced Excel with AI and Power BI proficiency required.
• Solid understanding of retail banking domains and US retail banking basics.
• Lean Certification is preferred.
• Credit Card domain process experience is preferred.
• Strong proficiency with MS Excel and data analysis.
• Experience in an operational/business office environment is desirable.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems requiring in-depth investigation or research.
• Provide team assistance, including serving as SME, leading special projects, training new hires, guiding junior staff, and workload allocation.
• Conduct basic analysis and research and manage workflow.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities to mitigate loss or risk.
• Assess risk in business decisions, uphold Citi policies and compliance, and escalate/control issues with transparency.

Skills

Advanced Excel with AI

Power BI

Retail domain knowledge

US Retail Banking knowledge

Lean Certification

Credit Card domain experience (pref)

Education

Bachelor's Degree

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification

• 0-3 years of relevant experience
• Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
• Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area area

Education:

• Bachelor's Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills

Please see the requirements listed above.

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