Operations Support Analyst 1

Citigroup; Chennai; On-site; INR 500,000 - 750,000; Full time

Job summary

Citigroup in Chennai is seeking an entry-level Ops Sup Analyst 1 to support day-to-day operations, including record-keeping, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.

You will liaise with relationship managers, project managers, custodians and clients; provide regular updates; work on regulatory client deliverables and notices, and ensure compliance with Citi policies. Night shift (IST) is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Microsoft Office proficiency.
• Knowledge of client reporting in financial services.
• Experience with SQL environments and queries.
• Strong organization and time-management skills.
• Clear written and verbal communication; night shift capable.

Responsibilities

• Perform business analysis and documentation of client reports and letters.
• Provide regular status updates and create steering committee presentations.
• Work with Legal & Compliance to obtain sign-offs on requirements.
• Liaise between operations staff, relationship managers, PMs, custodians and clients.
• Advise stakeholders on priorities, risks, costs, and delivery timelines.
• Create and facilitate training, demos, and UAT scripts.
• Manage project plans and follow-ups across departments.
• Deliver regulatory client deliverables and notices.
• Uphold client experience and escalate control issues with transparency.
• Assess risk in business decisions to protect Citi and assets.

Skills

Microsoft Office

Organization & Time management

Problem solving

Communication

Client reporting knowledge

Education

Bachelor’s degree or equivalent experience

Tools

SQL environments

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• This position requires working in a night shift (IST) schedule

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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