Operations Support Analyst

Citigroup Inc.; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Citigroup Inc. in Chennai is seeking an entry-level Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account setup, and document imaging, collaborating with the Core Operations team.

You'll liaise with relationship managers, project managers, custodians, and clients, prepare status updates, and assist with regulatory deliverables while upholding Citi's controls and service standards.

Qualifications

• Bachelor’s degree or university degree or equivalent experience.
• Experience in operations support or similar roles preferred.
• Proficient in Microsoft Office.
• Knowledge of client reporting processes and industry competitors.
• Experience with SQL environments and database queries.
• Strong organization, time management and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Perform business analysis and document current and future state of client reports and notices.
• Provide status updates and create presentations for steering committees.
• Coordinate with Legal & Compliance to obtain sign-off on regulatory requirements.
• Act as liaison between business stakeholders and technology, advising on priorities, risks and timelines.
• Manage project plans and follow-ups across departments.
• Deliver regulatory client deliverables such as statements and notices.
• Foster exceptional client experience and escalate control issues per policy.

Skills

Time management

Problem solving

Communication

Organization

Written and verbal communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

SQL

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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