HR Associate operations & Workforce Specialist

Zoho; Gurgaon; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Zoho is seeking an experienced HR & Workforce Operations professional to join our India-based back-office team supporting an Australian healthcare organization.

You will handle day-to-day HR and workforce administration, recruitment coordination, onboarding, documentation, compliance, training coordination, employee records, and operational reporting, coordinating with international stakeholders from India.

Qualifications

• Graduate or postgraduate in HR, business management or related discipline.
• 3–5 years of hands-on experience in HR Operations or workforce operations.
• Experience onboarding, HR administration, documentation and compliance.
• Process-driven, detail-oriented with strong coordination skills.
• Experience coordinating with international stakeholders from India.

Responsibilities

• Manage day-to-day HR and workforce administration for the Australian business.
• Coordinate recruitment support, onboarding, induction, documentation and ongoing administration.
• Maintain accurate employee records and workforce data.
• Ensure HR processes are completed accurately within defined timelines.
• Coordinate with stakeholders to address day-to-day workforce requirements.
• Prepare regular operational reports on hiring, onboarding, workforce status, training and compliance.
• Identify process gaps and opportunities for improved efficiency, accuracy and turnaround time.

Skills

HR Operations

Recruitment Coordination

Onboarding

Workforce Administration

Compliance

Training Coordination

Employee Records

Reporting

Stakeholder Management

Data Analysis

Education

HR or Business degree

Tools

Microsoft Excel

Job description

HR Associate operations & Workforce Specialist

We are looking for an experienced HR & Workforce Operations professional to join our India-based back-office team supporting an Australian organisation operating in the healthcare sector.

The role will be responsible for supporting day-to-day HR and workforce operations, including recruitment coordination, employee onboarding, workforce administration, documentation, compliance, training coordination, employee records and operational reporting.

The ideal candidate will have experience working in a high-volume, process-driven HR or workforce operations environment and be comfortable coordinating with international stakeholders. Exposure to healthcare, healthcare staffing, care services or Australian operations would be an advantage

Industry Preference: Healthcare, Healthcare Staffing, Care Services, Shared Services or similar high-volume operations

Key Responsibilities

HR & Workforce Operations

• Manage day-to-day HR and workforce administration for the Australian business.
  
• Coordinate employee lifecycle activities, including recruitment support, onboarding, induction, documentation and ongoing employee administration.
  
• Maintain accurate and up-to-date employee records and workforce data.
  
• Ensure HR and workforce processes are completed accurately and within defined timelines.
  
• Respond to and coordinate routine employee and operational requirements.
  

Recruitment & Onboarding

• Support recruitment activities including job advertising, candidate screening, interview coordination and selection processes.
  
• Manage the onboarding process for new employees, including documentation and required pre-employment formalities.
  
• Coordinate induction and initial training requirements for new joiners.
  
• Work with relevant stakeholders to ensure employees are operationally ready to commence their roles.
  

Workforce Coordination

• Support workforce-related activities such as staff coordination, allocation, scheduling/rostering and availability management, where applicable to the role.
  
• Coordinate with employees and operational stakeholders to address day-to-day workforce requirements.
  
• Support timely resolution of workforce administration, scheduling and documentation issues.
  

Compliance & Documentation

• Maintain required employee compliance documentation and records.
  
• Track employee certifications, mandatory requirements and renewal dates.
  
• Coordinate annual competency and renewal training with third-party training providers as required.
  
• Follow established processes to support compliance with applicable organisational and regulatory requirements.
  
• Maintain confidentiality and accuracy of employee information.
  

Employee Relations & HR Support

• Provide operational support for employee relations matters.
  
• Assist with performance management, disciplinary and grievance processes in coordination with relevant stakeholders.
  
• Maintain appropriate documentation relating to employee matters.
  

Reporting & Process Improvement

• Prepare regular operational reports covering areas such as hiring, onboarding, workforce status, training and compliance.
  
• Maintain accurate HR/workforce data and trackers.
  
• Identify process gaps and opportunities for improved efficiency, accuracy and turnaround time.
  
• Support standardisation and continuous improvement of HR and workforce processes.
  

Stakeholder Coordination

• Work closely with stakeholders in Australia to understand and respond to HR and workforce requirements.
  
• Build effective working relationships with internal teams, employees and external service providers.
  
• Ensure timely communication and follow-through on operational requirements.
  

Requirements

Candidate Requirements

• Graduate/Postgraduate qualification in Human Resources, Business Management or a related discipline.
  
• 3–5 years of hands-on experience in HR Operations, Workforce Operations, People Operations, HR Shared Services, Staffing Operations or a similar operational role.
  
• Experience handling employee onboarding, HR administration, documentation and compliance.
  
• Experience working in a, process-oriented environment.
  
• Strong coordination and stakeholder-management capability.
  
• Strong attention to detail and ability to manage multiple operational activities simultaneously.
  
• Comfortable working with data, reports and Microsoft Excel.
  
• Good written and verbal communication skills.
  
• Comfortable working with international stakeholders and supporting an overseas business from India.