HR and Shared Services Manager

Creative Synergies; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Creative Synergies in Bengaluru (Whitefield) seeks a hands-on Manager HR Shared Services to lead HR operations across the employee lifecycle, including onboarding, transfers, promotions, leaves, and exits. The role demands 10–19 years of experience, an MBA/PGDM in HR, and strong stakeholder management in a hybrid setting.

You will oversee C&B activities, HRIS implementations (Darwinbox, ZingHR, Zoho People), payroll, and compliance with India labour laws, with additional exposure to overseas

Qualifications

• MBA/PGDM in HR or equivalent with relevant experience.
• 10–19 years of HR experience in shared services/operations.
• Experience in HR systems and data analytics; strong process orientation.

Responsibilities

• Lead end-to-end HR Shared Services/HR Operations across the employee lifecycle.
• Oversee onboarding, lifecycle activities, transfers, promotions, leaves, queries, separations, exits.
• Manage Compensation & Benefits activities, budgeting and letters.

Skills

HR Operations

HR Shared Services

People management

Employee lifecycle

HR Data analytics

Labour law (India)

Stakeholder management

Compensation & Benefits

HRIS

Global payroll

Education

MBA/PGDM in HR

Tools

Darwinbox

ZingHR

Zoho People

Job description

Job Title: Manager HR Shared Services (HRSS)

• Location: Whitefield, Bengaluru
• Experience: 10-19 Years
• Qualification: MBA/PGDM in Human Resources
• Employment Type: Full-Time
• Mode of work-Hybrid (4 Days WFO + 1 Day WFH)

About the Role

We are looking for a hands-on Manager HR Shared Services and Systems with strong expertise in HR Operations, aligning HR systems, employee lifecycle management, HR data and analytics, labour laws compliance, compensation, and shared services.

The ideal candidate should have experience managing HR Operations in a mid-to-large-scale organization with approximately 2,000–5,000 employees, preferably with global exposure. The candidate should have strong experience in managing HR teams and should have led a team for at least 2 years.

The role requires a combination of operational expertise, HRMS technology proficiency, analytical capabilities, process improvement, and strong stakeholder management skills.

Key Responsibilities

• Lead and manage end-to-end HR Shared Services / HR Operations across the employee lifecycle.
• Manage HR processes including onboarding, employee lifecycle activities, transfers, promotions, leave management, employee queries, separation and exit processes.
• Manage and support Compensation & Benefits (C&B) including benchmarking and compensation-related HR operations.
• Handling compensation cycle activities – allocating BU wise budget, release of compensation letters and system updation
• Manage and improve HR ticketing/helpdesk processes to ensure timely resolution of employee queries and requests.
• Manage and oversee Background Verification (BGV) processes and ensure effective implementation across the organization.
• Hands-on experience with HRMS platforms such as Darwinbox, ZingHR, Zoho People, or similar systems is preferred.
• Drive organization-wide employee benefit initiatives, particularly medical insurance and other employee benefits.
• Manage HR operations with exposure to global HR practices and overseas employee management.
• Hands on in compliance and labour law requirements for India geo is must.
• Strong knowledge of overseas compensation and salary structure, compliance to applicable labour laws, particularly across European countries.
• Exposure to HR practices and labour regulations in USA and Japan will be an added advantage.
• Ensure HR processes and policies are aligned with applicable statutory and regulatory requirements.
• Strong knowledge of HR systems, data management and analytics. Analyze HR data to identify trends, gaps, risks and opportunities for process improvement.
• Candidate should have at least 2 years of people/team management experience.
• Work closely with HR Business Partners, Business Leaders, Finance, Payroll, HRIT, Legal and other stakeholders to resolve business challenges.

Required Skills & Competencies

• Strong hands-on experience in HR Operations / HR Shared Services.
• Strong understanding of the complete employee lifecycle – Onboarding to Separation.
• Strong knowledge of HRMS, HR ticketing systems and HR process automation.
• Experience in C&B, payroll, HR statutory compliance, HR audits and employee benefits.
• Knowledge of compensation benchmarking and HR policy formulation.
• Good knowledge of overseas compensation, compliance and labour laws, especially Europe.
• Strong knowledge of HR systems, data analysis and management and help in generating analytics-based reporting to be shared with Corporate Management Group