Training Officer - Housekeeping and Facility Management

Security and Intelligence Services (SIS); Pune District, Jamnagar; On-site; INR 500,000 - 800,000; Full time

Job summary

Security and Intelligence Services (SIS) is seeking a Training Officer to design and run comprehensive training programs for housekeeping and facility management teams in Pune. The role emphasizes adherence to cleanliness, hygiene, SOPs, safety procedures, and high service standards, with both practical demonstrations and classroom sessions.

The ideal candidate will have a hospitality or facility management background, strong communication skills, and experience in luxury or premium service

Qualifications

• Diploma/degree in hospitality or facility management is required.
• ],
• job_responsibilities_description
• CoT_job_summary_short
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Responsibilities

• Plan, conduct, and monitor training programs for housekeeping and facility management teams.
• Deliver induction and ongoing training on SOPs, service standards, hygiene, and safety.
• Conduct practical and classroom training with demonstrations.
• Maintain training records and assess competency.
• Coordinate with departments for technical and operational training.
• Ensure grooming and professional behavior standards are taught and enforced.
• Monitor compliance with SOPs and hygiene standards.

Skills

Housekeeping operations

Facility management

Communication skills

Presentation skills

SOP training

Grooming and service standards

People management

Education

Diploma/Degree in Hospitality Management

Facility Management / Hotel Management

Training & Development certification

Job description

Job Purpose

The Training Officer will be responsible for planning, conducting, and monitoring training programs for housekeeping and facility management teams. The role will ensure that employees follow the highest standards of cleanliness, hygiene, grooming, service, safety, and operational procedures.

Key Responsibilities

1. Training & Development

• Conduct induction and orientation programs for new employees.
• Develop and deliver training programs related to housekeeping and facility management.
• Conduct practical and classroom-based training sessions.
• Train employees on SOPs, service standards, cleaning procedures, and equipment handling.
• Conduct refresher training and skill-development sessions regularly.
• Identify individual and team training needs and prepare training plans accordingly.

2. Housekeeping Training

• Train staff on cleaning and maintenance of guest areas, residential areas, public areas, and back-of-house areas.
• Ensure proper knowledge of cleaning chemicals, tools, machinery, and equipment.
• Train employees on room/area setup, cleaning standards, linen handling, laundry, and inventory management.
• Ensure adherence to hygiene and sanitation standards.
• Conduct demonstrations and practical assessments.

3. Facility Management Training

• Train employees on basic facility operations and maintenance coordination.
• Create awareness regarding preventive maintenance, housekeeping equipment, utilities, and workplace safety.
• Ensure employees understand escalation procedures for maintenance and facility-related issues.
• Coordinate with relevant departments for technical and operational training.

4. Grooming & Behavioural Standards

• Conduct regular grooming and personal hygiene training.
• Train employees on professional communication, etiquette, discipline, and workplace behaviour.
• Reinforce hospitality and service-oriented standards.

5. Quality & Compliance

• Conduct regular training audits and assessments.
• Monitor employee performance after training and provide feedback.
• Maintain training records, attendance, assessment reports, and competency records.
• Ensure all training programs comply with company SOPs, safety standards, and hygiene requirements.

Required Skills & Competencies

• Strong knowledge of housekeeping operations and facility management.
• Excellent communication and presentation skills.
• Ability to conduct practical demonstrations and classroom training.
• Strong interpersonal and people-management skills.
• Good understanding of cleaning chemicals, equipment, hygiene, and safety procedures.
• Ability to develop SOP-based training modules.
• Strong observation and evaluation skills.
• Professional grooming and a service-oriented approach.
• Ability to work with employees at different skill levels.

Qualification & Experience

• Diploma/Degree in Hospitality Management, Hotel Management, Facility Management, or a related field.
• Relevant certification in Training & Development will be an advantage.
• 36 years of relevant experience in housekeeping, facility management, hospitality training, or a similar role.
• Experience in luxury hospitality, private residences, premium facilities, or high-end service environments will be preferred.

Key Performance Indicators (KPIs)

• Training completion and attendance.
• Employee competency and assessment scores.
• Improvement in housekeeping and facility service standards.
• Compliance with SOPs and hygiene standards.
• Reduction in operational errors and service gaps.
• Employee feedback and training effectiveness.
• Regular and accurate maintenance of training records.

Preferred Candidate Profile

A disciplined, well-groomed, and confident training professional with strong housekeeping and facility-management knowledge, excellent communication skills, and the ability to build a high-performance service culture.