Housekeeping Manager

Accor; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accor in Pune invites a seasoned Housekeeping leader to drive service quality and cost efficiency across the department. You will manage budgets, supervise laundry, linen, and guest room cleanliness, and ensure SOP adherence with a focus on guest satisfaction.

The role requires 6+ years in housekeeping with 3 in management, strong Excel/PowerPoint skills, and a proactive, professional approach to HR and operations.

Qualifications

• Bachelor's in hospitality management or Diploma in Hotel Management.
• Additional certification(s) from a reputable Hospitality Management school will be an advantage.
• Minimum 6 years of Housekeeping experience with 3 years at a management level.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• High degree of professionalism with sound HR management and business acumen.

Responsibilities

• Prepare periodical department budget & forecast, manage all operational costs within budgets.
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
• Interview, select and recruit Housekeeping employees.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management

Skills

People management

Budgeting

Operations management

Quality control

Communication

Education

Bachelor's in hospitality management

Diploma in Hotel Management

Hospitality certifications

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description

Primary Responsibilities

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management

Main Complexity/Critical issues in the Job

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Qualifications

• Bachelor's in hospitality management / Diploma in Hotel Management
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities