Housekeeping & Guest Relations Host

Baasthan Estate Pvt. Ltd.; Purnia; Sur place; INR 89 000 - 167 000; Plein temps

Avantages offerts par ce poste

Fooding and lodging provided

Résumé du poste

Baasthan Stays in Purnia is seeking a Housekeeping & Guest Relations Host to ensure guests enjoy a clean, comfortable stay. You will manage day-to-day property upkeep, greet guests, assist with basic food and beverage prep, and coordinate with management on bookings.

The role requires strong communication, a friendly demeanor, and the ability to handle routine tasks independently, from room cleaning and linen changes to kitchen hygiene and guest queries.

Qualifications

• Good communication and interpersonal skills.
• Polite, welcoming, and guest-friendly personality.
• Basic cooking skills for tea, coffee, shakes, and simple refreshments.
• Understanding of household cleaning and hygiene.
• Ability to manage daily responsibilities independently.
• Basic smartphone usage and ability to handle calls and WhatsApp.
• Honest, punctual, disciplined, and responsible.
• Previous experience in hotels, homestays, guest houses, or hospitality will be an advantage.

Responsabilités

• Maintain cleanliness across bedrooms, bathrooms, living areas, kitchen and common spaces.
• Prepare rooms before guest check-in and change linens after check-out.
• Clean and sanitise bathrooms, mirrors, floors, and fixtures.
• Greet guests and assist with check-in and luggage.
• Explain facilities and house rules to guests and respond to inquiries.
• Coordinate with management on bookings, complaints, and special requests.
• Communicate with guests through phone and WhatsApp to ensure satisfaction.

Connaissances

Good communication

Guest relations

Basic cooking

Housekeeping

Smartphone usage/WhatsApp

Punctuality

Hospitality experience (advantage)

Description du poste

Role Overview

Baasthan Stays is looking for a responsible, friendly, and service-oriented individual to join our team as a Housekeeping & Guest Relations Host. The role involves managing day-to-day property upkeep, welcoming guests, assisting with basic food and beverage preparation, and ensuring every guest enjoys a clean, comfortable, and pleasant stay.

Responsibilities

• Maintain cleanliness and hygiene across bedrooms, bathrooms, living areas, kitchen, balconies, and common spaces.
• Clean and prepare rooms before guest check-in.
• Change bedsheets, pillow covers, towels, and other linen after guest check-outs.
• Ensure bathrooms, washbasins, mirrors, floors, and fixtures are properly cleaned and sanitised.
• Regularly sweep, mop, dust, and organise the property.
• Monitor cleaning supplies, toiletries, and essential household inventory.
• Inform management about maintenance issues, damages, or repair requirements.
• Welcome guests warmly upon arrival and assist with check-in.
• Help guests with luggage and basic property orientation.
• Explain room facilities, amenities, house rules, and available services.
• Assist guests during their stay and ensure their basic requirements are addressed.
• Maintain a polite, professional, and helpful attitude at all times.
• Attend incoming guest calls and respond to basic enquiries.
• Handle guest queries regarding check-in, check-out, room facilities, directions, and property services.
• Coordinate with management regarding bookings, complaints, special requests, and escalations.
• Maintain proper communication with guests through phone calls and WhatsApp.
• Ensure no guest enquiry or complaint is left unattended.
• Prepare basic beverages such as tea, coffee, lemon water, juices, and milkshakes.
• Prepare simple refreshments and basic breakfast items where required.
• Maintain cleanliness and hygiene in the kitchen and food preparation areas.
• Ensure food items and kitchen supplies are stored properly.
• Follow basic food safety and hygiene practices.
• Ensure the property is ready for scheduled guest arrivals.
• Coordinate room readiness and housekeeping requirements.
• Check basic amenities such as drinking water, toiletries, towels, and linen.
• Maintain a record of consumables and inform management when supplies need replenishment.
• Ensure lights, fans, ACs, appliances, and other basic facilities are switched off or secured when appropriate.
• Report lost and found items, guest concerns, and unusual incidents to management.

Qualifications

• Good communication and interpersonal skills.
• Polite, welcoming, and guest-friendly personality.
• Basic cooking skills, particularly tea, coffee, shakes, and simple refreshments.
• Understanding of household cleaning and hygiene.
• Ability to manage daily responsibilities independently.
• Basic smartphone usage and ability to handle calls and WhatsApp.
• Honest, punctual, disciplined, and responsible.
• Previous experience in hotels, homestays, guest houses, or hospitality will be an advantage.

Benefits

Fooding and lodging provided