Customer Service & Relationship Executive

Hospitality Minds; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Leave encashment

Provident Fund

Travel opportunities

Earn performance-based incentives & rewards

Dynamic and growth-focused work culture

Job summary

Hospitality Minds in Mumbai is seeking a proactive Customer Service & Relationship Executive to support our Revenue Management team. You will handle hotel client relationships, coordinate with internal RM teams, resolve client concerns, and ensure smooth communication with hotels.

The ideal candidate should have strong communication skills and a background in hospitality or hotel management. You will enjoy working in a dynamic culture with opportunities for travel and performance-based rewards.

Qualifications

• Good communication and coordination skills.
• Hospitality/Hotel Management background preferred.
• Experience in hotel operations, reservations, guest relations, OTA handling, or customer support is a plus.
• Basic knowledge of Excel and reporting.
• Positive attitude, ownership mindset, and problem-solving skills.

Responsibilities

• Manage relationships with hotel clients professionally.
• Coordinate with Revenue Management team for pricing, inventory, and OTA-related updates.
• Handle client queries, follow-ups, and issue resolution.
• Maintain regular communication through calls, WhatsApp, emails, and meetings.
• Prepare reports, MOMs, and client follow-up trackers.
• Ensure client satisfaction and long-term relationship building.

Skills

Great Communication Skills

Excel proficiency

PPT proficiency

Problem-solving skills

Interpersonal skills

Education

University degree in Strategic Marketing or Hospitality/Tourism management

Job description

Customer Service & Relationship Executive

We are looking for a proactive and communication-driven Customer Service & Relationship Executive to support our Revenue Management team. The candidate will be responsible for handling hotel client relationships, coordinating with internal RM teams, resolving client concerns, and ensuring smooth communication with hotels.

Key Responsibilities

• Manage relationships with hotel clients professionally.
• Coordinate with Revenue Management team for pricing, inventory, and OTA-related updates.
• Handle client queries, follow-ups, and issue resolution.
• Maintain regular communication through calls, WhatsApp, emails, and meetings.
• Prepare reports, MOMs, and client follow-up trackers.
• Ensure client satisfaction and long-term relationship building.

Requirements:

• Good communication and coordination skills.
• Hospitality/Hotel Management background preferred.
• Experience in hotel operations, reservations, guest relations, OTA handling, or customer support is a plus.
• Basic knowledge of Excel and reporting.
• Positive attitude, ownership mindset, and problem-solving skills.

Skills Required:

• Great Communication Skills with the ability to present ideas and concepts clearly.
• Should be great with Excel and PPT.
• Ideally with a university degree in Strategic Marketing or Hospitality/Tourism management.
• Minimum 2 years work experience as Revenue Manager, Marketing Manager, Marketing Analyst.
• Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.

Why You’ll Love Working With Us:

• Leave encashment
• Provident Fund
• Be part of a dynamic and growth-focused work culture
• Get exciting opportunities to travel
• Gain valuable hospitality industry insights and connect with hotel owners
• Love the camera? Get featured in company or client videos!
• Earn performance-based incentives & rewards