Hotel Manager

Perfect Stayz Group; North Goa; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Perfect Stayz Group in Goa is seeking a skilled General Manager to oversee complete hotel operations across all departments, ensuring guest satisfaction and smooth functioning of every shift.

You will drive revenue, optimize room occupancy, control costs, manage vendor relationships, and lead teams from Front Office to Maintenance, while upholding hygiene and safety standards in a dynamic hospitality environment.

Responsibilities

• Oversee complete hotel operations and ensure smooth functioning of all departments.
• Manage Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams.
• Drive hotel revenue, room occupancy and profitability.
• Handle guest relations, complaints and escalations to ensure customer satisfaction.
• Manage staff recruitment, training, performance and workforce planning.
• Monitor budgets, operational expenses and cost-control measures.
• Maintain hotel service standards, hygiene, safety and statutory compliance.
• Manage vendor relationships, inventory and hotel assets.
• Monitor daily operations, MIS reports and departmental KPIs.
• Implement SOPs and business strategies to improve operational efficiency and profitability.

Job description

• Oversee complete hotel operations and ensure smooth functioning of all departments.
• Manage Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams.
• Drive hotel revenue, room occupancy and profitability.
• Handle guest relations, complaints and escalations to ensure customer satisfaction.
• Manage staff recruitment, training, performance and workforce planning.
• Monitor budgets, operational expenses and cost-control measures.
• Maintain hotel service standards, hygiene, safety and statutory compliance.
• Manage vendor relationships, inventory and hotel assets.
• Monitor daily operations, MIS reports and departmental KPIs.
• Implement SOPs and business strategies to improve operational efficiency and profitability.