General Manager

Perfect Stayz Group; North Goa; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Perfect Stayz Group in Goa is seeking an experienced operations leader to oversee all hotel departments and ensure seamless daily functioning. You will drive occupancy, revenue, and profitability while maintaining high service standards and regulatory compliance.

You will manage guest relations, staff recruitment, training, and performance, plus monitor budgets, costs, and vendor relationships to support sustainable growth. This role requires strong leadership in a dynamic hotel environment.

Responsibilities

• Oversee complete hotel operations and ensure smooth functioning of all departments.
• Manage Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams.
• Drive hotel revenue, room occupancy and profitability.
• Handle guest relations, complaints and escalations to ensure customer satisfaction.
• Manage staff recruitment, training, performance and workforce planning.
• Monitor budgets, operational expenses and cost-control measures.
• Maintain hotel service standards, hygiene, safety and statutory compliance.
• Manage vendor relationships, inventory and hotel assets.
• Monitor daily operations, MIS reports and departmental KPIs.
• Implement SOPs and business strategies to improve operational efficiency and profitability.

Job description

• Oversee complete hotel operations and ensure smooth functioning of all departments.
• Manage Front Office, Housekeeping, Food & Beverage, Maintenance and Security teams.
• Drive hotel revenue, room occupancy and profitability.
• Handle guest relations, complaints and escalations to ensure customer satisfaction.
• Manage staff recruitment, training, performance and workforce planning.
• Monitor budgets, operational expenses and cost-control measures.
• Maintain hotel service standards, hygiene, safety and statutory compliance.
• Manage vendor relationships, inventory and hotel assets.
• Monitor daily operations, MIS reports and departmental KPIs.
• Implement SOPs and business strategies to improve operational efficiency and profitability.