Hospitality Manager

XLRI Jamshedpur; Jamshedpur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

XLRI Jamshedpur is looking for a Hospitality & Customer Care Executive for XLEAD. This role involves managing hospitality and participant services for executive education programs and overseeing logistics. Candidates should possess a graduate degree in a relevant field and have 3-5 years of experience in hospitality operations. Strong communication and customer-service skills are necessary. The salary is negotiable and will be competitive with top B-Schools.

Qualifications

• Minimum 3‑5 years of relevant experience in hospitality operations, customer care, or event logistics.
• Command over English, both spoken and written.
• Experience in executive education or academic institutions is preferred.

Responsibilities

• Manage hospitality and participant services for executive education programmes.
• Coordinate logistics and guest reception for events.
• Monitor service requests and vendor performance for quality assurance.

Skills

Strong communication

Customer-service orientation

Leadership

Managerial skills

Interpersonal skills

Coordination skills

Education

Graduate degree in Hospitality Management or related field

Postgraduate qualification preferred

Tools

MS Office (Word, Excel, PowerPoint)

Service-management trackers

Job description

Department: Hospitality & Customer Care - Executive Education, XLEAD

Job Code: XLEAD-2604

Vacancy: 02

The selected candidate(s) would be working with XLEAD - XLRI Leadership Education and Development at Jamshedpur and/or Delhi NCR, as assigned by the Institute.

Nature of Employment: Contractual, renewable in nature.

Broad Areas of Responsibility

• Manage hospitality, customer care, participant services, logistics, and service‑quality standards for executive education programmes.
• Coordinate accommodation, food and beverage, classroom readiness, transport, guest reception, helpdesk support, event logistics, and participant experience.
• Work closely with programme teams, faculty, clients, participants, vendors, housekeeping, security, facilities, and administration for seamless delivery.
• Monitor service requests, feedback, complaints, vendor performance, guest requirements, and corrective actions with timely follow‑up.
• Prepare hospitality plans, checklists, duty rosters, vendor trackers, service reports, feedback summaries, and programme closure notes.
• Ensure professional front‑office conduct, courteous communication, safety, hygiene, cleanliness, and service readiness across assigned facilities.
• Support cost control, inventory coordination, procurement inputs, billing verification, and compliance documentation related to hospitality services.

Requirements

Qualification & Experience

• Graduate degree in Hospitality Management, Hotel Management, Business Administration, Travel and Tourism, Customer Service, or a relevant field. Postgraduate qualification will be preferred.
• Minimum 3‑5 years of relevant experience in hospitality operations, guest relations, customer care, facilities coordination, event logistics, or service management.
• Experience in executive education, academic institutions, hotels, conference centres, corporate guest houses, or training facilities will be an added advantage.

Language Preferences

• Command over English, both spoken and written.

Required Skillsets

• Strong communication, customer‑service orientation, leadership, managerial, interpersonal, and coordination skills.
• Proficiency in MS Office, especially Word, Excel, and PowerPoint, along with AI tools and service‑management trackers.
• Ability to work independently as well as in teams, handle multiple service requirements, and meet deadlines.
• Attention to detail, accuracy in work, professional attitude, adaptability, and problem‑solving skills.
• Ability to coordinate with faculty, participants, clients, staff, vendors, and external stakeholders with professionalism in every respect.

Selection Process

Selection will be based on relevant qualification, experience, and satisfactory performance in the personal interview.

Application Instructions

Candidates who do not meet the above qualifications need not apply. Only candidates meeting the qualification requirements and having prior experience in the relevant field shall be shortlisted.

Eligible candidates should apply online for the vacancy on the XLRI website at xlri.ac.in under About > Career Opportunities, fill in the attached application form, and email their CV to [e-mail] on or before May 15, 2026.

Benefits and about company

Compensation: At par with top B‑Schools and negotiable based on qualification, experience, and suitability.

XLEAD - XLRI Leadership Education and Development supports XLRI's executive education and leadership‑development initiatives for working professionals, organizations, and institutional partners.

XLRI is one of India's leading management institutions, known for academic excellence, responsible leadership, research, executive education, and strong industry engagement.