Reception staff / Receptionist

Yaami Healthcare Services; Indore District; On-site; INR 167,000 - 279,000; Full time

Job summary

Yaami Healthcare Services in Indore, Madhya Pradesh, invites a capable front desk receptionist to greet patients and manage registrations for the fertility/IVF center. You will schedule OPD appointments and handle calls, emails, and inquiries with professionalism.

Maintain patient records, coordinate with doctors and departments, assist with billing and receipts, and provide clear information about hospital services.

Qualifications

• 3 years experience in Fertility or IVF sector Reception management.

Responsibilities

• Greet and assist patients, visitors, and attendants in a professional manner.
• Manage patient registration, appointments, and OPD scheduling.
• Handle incoming calls, emails, and inquiries efficiently.
• Maintain patient records and update information in the system.
• Coordinate with doctors and departments for appointments and patient flow.
• Handle billing, payments, and issue receipts.
• Provide information about hospital services and procedures.
• Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
• Ensure appointments confirmed are in line with Center head availability
• Manage calls, receive pass on relevant messages to the personnel concerned
• Answer all incoming calls on reception phone promptly and respond to missed calls without delay
• Encourage patients to share their feedback on WhatsApp and improve feedback response rate

Skills

Reception management

Fertility/IVF experience

Job description

MinRole & responsibilities

• Greet and assist patients, visitors, and attendants in a professional manner.
• Manage patient registration, appointments, and OPD scheduling.
• Handle incoming calls, emails, and inquiries efficiently.
• Maintain patient records and update information in the system.
• Coordinate with doctors and departments for appointments and patient flow.
• Handle billing, payments, and issue receipts.
• Provide information about hospital services and procedures.

• Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
• Ensure appointments confirmed are in line with Center head availability
• Manage calls, receive pass on relevant messages to the personnel concerned

• Answer all incoming calls on reception phone promptly and respond to missed calls without delay
• Encourage patients to share their feedback on WhatsApp and improve feedback response rate
• Accurately

Preferred candidate profile

3 years experience in Fertility or IVF sector Reception management

Contact on+919522200355

Email: [e-mail]

Address : Vijay Nagar -Indore , M.P