Hiring Senior Associate Customer Support For Capgemini

Rivera Manpower Services; Bengaluru; On-site; INR 482,000 - 652,000; Full time

Job summary

Capgemini Insurance Process is hiring in Bengaluru for a Customer Support Associate with at least 1 year of international voice process experience and excellent English communication. The role operates in UK/international shifts, joining immediately is preferred.

Compensation includes a CTC of 5 LPA plus 67,000 variable pay, with the opportunity to handle policy servicing and claims through voice support. Candidate must demonstrate strong customer-handling skills and the ability to resolve

Qualifications

• Minimum 1 year of International BPO voice experience.
• Excellent verbal communication and customer-handling skills.
• Willingness to work in rotational/assigned shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries related to insurance policies, coverage, claims, and policy servicing.
• Provide accurate information and assistance regarding insurance products and services.
• Resolve customer concerns professionally through international voice support.
• Understand customer requirements and provide appropriate solutions.
• Maintain accurate customer interaction records and update relevant systems.
• Follow client policies, process guidelines, and quality standards.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex queries to the appropriate team when required.

Skills

International voice process

Excellent English communication

Job description

Job Title: Customer Support Associate Capgemini Insurance Process

Location: Bengaluru
Experience: Minimum 1 year in International Voice Process
CTC: 5 LPA + 67,000 variable pay

Shift: UK/International Shifts

Communication: Excellent English communication skills
Joining: Immediate joiners preferred

Job Description

Hiring for the Capgemini Insurance Process. Candidates with a minimum of 1 year of International BPO voice experience and excellent communication skills are encouraged to apply.

Roles & Responsibilities

• Handle customer queries related to insurance policies, coverage, claims, and policy servicing.
• Provide accurate information and assistance regarding insurance products and services.
• Resolve customer concerns professionally through international voice support.
• Understand customer requirements and provide appropriate solutions.
• Maintain accurate customer interaction records and update relevant systems.
• Follow client policies, process guidelines, and quality standards.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex queries to the appropriate team when required.
• Ensure a positive customer experience through effective communication and problem-solving.

Candidate Requirements

• Minimum 1 year of International Voice Process experience mandatory.
• Excellent verbal communication and customer-handling skills.
• Ability to understand customer concerns and provide effective resolutions.
• Willingness to work in rotational/assigned shifts.
• Immediate joiners preferred.

Compensation: 5,00,000 CTC + 67,000 variable pay.