Hiring Freshres-Customer Service Executive ( Contract To Hire)

Atlass Partners Consulting; Bengaluru; Vor Ort; INR 300.000 - 520.000; Vollzeit

Zusammenfassung

Atlass Partners Consulting in Bengaluru (India) is seeking a Global Services Specialist to deliver accurate, timely support across client channels, with a focus on quality and process knowledge. You will engage with internal teams to resolve inquiries and strengthen business acumen, while maintaining data integrity and confidentiality.

The role emphasizes adaptability, willingness to learn, and teamwork in a fast-paced environment with night shifts aligned to US business hours.

Qualifikationen

• Minimum 0–1 year of customer service experience.
• Excellent verbal and written communication skills.

Aufgaben

• Handle inbound/outbound client communications via voice, email, or chat.
• Research and resolve client issues with available tools and SOPs.
• Document interactions accurately across systems and maintain data integrity.
• Collaborate with cross-functional teams to ensure high-quality client experience.

Kenntnisse

Customer service

Effective communication

Multitasking

MS Office proficiency

Research skills

Ausbildung

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Jobbeschreibung

Job Summary

Global Services supports a broad range of workstreams across multiple lines of business, requiring team members to be adaptable, client-focused, and committed to understanding the processes that support each area. Structured training will be provided to help new employees develop the knowledge, tools, and confidence needed to support assigned workstreams. The Global Services Specialist is responsible for helping drive a strong client experience by delivering accurate, timely, and quality-focused support while partnering with team members, leaders, and cross-functional stakeholders to build process knowledge and continuously strengthen business acumen.

Shift: Flexible with US rotational shifts (India night shifts)

Key Responsibilities:

• Manages inbound and outbound client communications, responding to inquiries and conduct followup via assigned channel. Note this could be Voice, Email, or Chat.
• Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
• Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards
• Accurately documents all interactions and uses multiple internal systems to support client needs.
• Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners.
• Supports continuous improvement and professional development by identifying process enhancements, participating in training, and contributing to organizational initiatives.
• Maintain High level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing.
• Partners with teams across Paychex by communicating professionally, supporting cross-functional coordination, and collaborating to meet shared goals and resolve client requests.
• Handles sensitive client information with care by safeguarding personally identifiable information (PII) and protected health information (PHI) in accordance with applicable policies, procedures, and compliance requirements.

Preferred candidate profile

• Minimum of 0 -1 year of customer service experience required
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Ability to manage multiple priorities in a fastpaced environment.
• Proficiency with computer systems, multiapplication workflows, and online research tools.
• Proficiency in Microsoft Products ( excel , PowerPoint etc. )
• Demonstrates adaptability, self-motivation, and a willingness to learn while remaining receptive to feedback and continuous improvement.
• Effectively manages time and should be team player to prioritizes responsibilities and adjusts to changing business needs and shifting priorities.
• Able to apply critical thinking, logical evaluation, and practical problem-solving skills to research client issues and support accurate outcomes.
• Demonstrates a commitment to quality control by monitoring work output, identifying errors or trends, and supporting consistent service delivery.

Education:

• Education: Bachelors degree
• Experience: Fresher or 1+ year experience