IT Service Partner

Paychex

Bengaluru

On-site

INR 500,000 - 700,000

Full time

14 days+

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Job summary

A leading HR solutions provider in Bengaluru is seeking a Recruiter II for Talent Acquisition to provide excellent customer support and resolve technical issues. This full-time role promotes career growth in a collaborative environment. Candidates should have a preferred Bachelor's degree and at least 1 year of customer support experience, with responsibilities including issue tracking and adherence to compliance standards.

Qualifications

Preferred degree in business or computer science.
1 year of customer support experience.

Responsibilities

First point of contact for technical issue resolution.
Tracks requests and keeps users informed.
Assesses and refers requests to appropriate support.
Updates knowledge base for effective knowledge sharing.
Ensures compliance with Paychex standards.
Maintains phone queue and staffing schedules.
Complies with auditing requirements.
Advocates for process improvements.

Skills

Customer support

Education

Bachelor’s degree in business or computer science

Job description

Recruiter II Talent Acquisition @ Paychex | Technical Recruiting, IT Recruitment

About Organization:

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services.

Industry expertise since 1971 (53 Years)

730,000+ clients in the U.S. and Northern Europe
Pays 1 in 12 U.S. private sector employees
Largest HR company for small to medium-sized businesses
Product development company having products for payroll, accounts, benefits, and HR.

Shift timing: 5.30 PM to 2.30 AM IST or 8.30 PM to 5.30 AM IST

Overview

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsibilities

Receives calls from internal employees and is the first‑line end user single point of contact to resolve technical related issues.
Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress.
Makes an assessment of requests/incidents, attempting to resolve them or refers them to second line and third‑party support groups based on agreed operational and service level agreements.
Utilizes, adds to, fixes, or flags various reference manuals, knowledge base, and publications used by IT Support and other staff in order to effectively share knowledge within the organization.
Ensures adherence to Paychex standards in order to maintain a standardization of process, service, and tools for call and incident management.
Responsible for adhering to phone queue and click‑to‑chat staffing schedules and actions required to meet incident management service levels.
Complies with internal and external auditing requirements, data integrity, confidentiality, and has zero exceptions to compliance to fulfill key control objectives for Sarbanes‑Oxley.
Advocates on behalf of end user and business partners for process improvements to products and services.

Requirements