Telecaller – BPO Process – Freshers Can Apply

The Elitejob; New Delhi; Hybrid; INR 134,000 - 201,000; Full time

Benefits offered by this job

Fixed Monthly Salary + Incentives

Performance-based bonuses

Paid training and development sessions

Work-from-home flexibility

Career growth opportunities within the

Friendly and supportive work environm

Employee referral bonus schemes

Job summary

MNC Jobs Info is seeking a Telecaller – BPO Process to join its customer service team in Delhi. This entry-level role suits freshers looking to start a career in a fast-growing BPO industry.

You will handle calls, assist customers with queries, and ensure quality communication to deliver high satisfaction. Responsibilities include outbound promotions, inbound support, accurate data entry into CRM, and meeting daily targets.

Qualifications

• Freshers welcome; prior telecalling experience is a plus.
• Excellent verbal communication in English and Hindi, with local language flexibility.
• Basic computer literacy including data entry and CRM usage.

Responsibilities

• Handle inbound and outbound calls to promote products and resolve queries.
• Maintain professional and positive communication with customers.
• Record interactions in the CRM accurately and on time.
• Meet daily call targets and contribute to monthly goals.
• Follow scripts for consistency and escalate issues when needed.

Skills

Verbal communication

Basic computer skills

Typing skills

Calm under pressure

Willingness to learn

Education

12th Pass / Diploma / Graduate

Tools

CRM software

Job description

Job Summary:

MNC Jobs Info is actively hiring enthusiastic and customer-focused individuals for the role of Telecaller – BPO Process. This is an excellent opportunity for freshers who want to start their career in the dynamic and fast-growing BPO industry. The successful candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, and ensuring high levels of satisfaction through quality communication.

Key Responsibilities:

• Make outbound calls to prospective customers to promote products or services.

• Attend to incoming customer inquiries and resolve them efficiently.

• Maintain a professional and positive tone in all conversations.

• Record details of customer interactions accurately into the system.

• Meet daily and monthly call targets as assigned.

• Follow communication “scripts†when handling different topics.

• Provide accurate, valid, and complete information using the right tools and resources.

• Escalate issues to the supervisor when necessary.

Required Skills and Qualifications:

• Minimum qualification: 12th Pass / Diploma / Graduate in any discipline.

• Strong verbal communication skills in English, Hindi, or local regional language.

• Basic computer knowledge and typing skills.

• Friendly and confident phone manner.

• Ability to handle rejections and remain calm under pressure.

• Willingness to learn and grow in the customer service domain.

Experience:

• Freshers are welcome.

• Prior experience in telecalling, customer service, or BPO will be an added advantage.

Working Hours:

• Rotational Shifts – Day and Evening Shifts available.

• 6 Days Working, 1 Day Weekly Off

• Shift timings: 9:00 AM to 6:00 PM or 1:00 PM to 10:00 PM (depending on process)

• Flexible work-from-home options available for selected candidates.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices

• Basic data entry and CRM software handling skills

• Strong interpersonal and persuasion skills

• Ability to maintain confidentiality of customer information

• Adaptability to process changes and call flow updates

• Team player with a proactive and target-driven approach

Benefits:

• Fixed Monthly Salary + Incentives

• Performance-based bonuses

• Paid training and development sessions

• Work-from-home flexibility

• Career growth opportunities within the BPO industry

• Friendly and supportive work environment

• Employee referral bonus schemes

Why Join MNC Jobs Info?

At MNC Jobs Info, we believe in nurturing talent and empowering individuals at the start of their career journeys. We offer a stable platform with extensive training, exposure to global BPO standards, and the opportunity to grow into leadership roles. If you are looking for a place to kickstart your career and develop customer service expertise, MNC Jobs Info is the right place for you.