Immediate Joining For Voice Process II NOIDA II Telecom

Expert Staffing Solutions New Delhi; Dadri; On-site; INR 312,480 - 357,120; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking dynamic Customer Support Executives for their inbound voice process in Dadri, Uttar Pradesh. The role requires handling customer queries, providing excellent service, resolving concerns, and identifying upselling opportunities. Candidates must have strong communication skills and a customer-centric approach.

For those with 12+ months of experience, a salary of up to 28,000 CTC is offered, along with performance-linked incentives. Candidates with 18+ months can earn up to 32,000 CTC, with additional incentives provided.

Qualifications

• 12+ months of experience in a customer support role is required.
• Strong problem-solving skills to resolve customer queries.
• Ability to deliver exceptional customer service.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer queries and provide appropriate solutions.
• Deliver exceptional customer service and maintain high customer satisfaction.

Skills

Strong communication skills

Customer-centric approach

Job description

Job Description

Job Summary

We are hiring dynamic and customer-focused Customer Support Executives for our Inbound Voice Process. The role involves handling customer queries, providing excellent service, resolving concerns, and identifying upselling opportunities. Candidates should possess strong communication skills and a customer-centric approach.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Resolve customer queries and provide appropriate solutions.
• Deliver exceptional customer service and maintain high customer satisfaction.

Experience & Compensation

For candidates with 12+ months of experience:

• Salary up to 28,000 CTC
• Performance Linked Incentive (PLI): 2,800
• Attractive monthly incentives

For candidates with 18+ months of experience:

• Salary up to 32,000 CTC
• Performance Linked Incentive (PLI): 4,000
• Attractive monthly incentives

For Further Details contact - Jeffrey-7669924141