Hiring For Technical Operations Manager

ABP Empower; Chandigarh; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

ABP Empower in Chandigarh seeks a Technical Operations Manager to lead field operations via our app/CRM, ensuring attendance, site visits, and timely closures with complete reporting. You will drive end-to-end complaint resolution, coordinate spares and manpower, and maintain SLA dashboards across zones.

You will coordinate with railway officials and workshop teams, ensure portal compliance, and train technicians on installation standards and documentation. A strong railways background is valued.

Qualifications

• Railways experience is a strong advantage.
• 4-10 years relevant experience.
• Travel heavy role may be required.

Responsibilities

• Lead Pan-India Field Team (20+): plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
• App-Based Monitoring & Work Control: use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app.
• Complaint-to-Closure Ownership: drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.
• Zero-Leakage on Portal Compliance: ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
• RCA & CAPA Execution: coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
• Service Documentation Discipline: ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.
• Dashboards & SLA Management: maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.
• Training & Field Readiness: train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.
• Customer Communication: coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Skills

Team Leadership

Incident Response

Data Analysis

CRM

Process Improvement

Documentation

Education

B.E./B.Tech/Diploma

Tools

Excel

Dashboard Reporting

Job description

Job openings for Technical Operations Manager in Chandigarh

This is a modern, execution-heavy role. You will run field operations through our company app/CRM, ensuring technician attendance, site visits, service reports, and closures are captured in real time. The goal is simple: no complaint should remain unattended or poorly documented, and no deductions should happen due to missed timelines, missing attendance, or incomplete portal compliance.

Key Responsibilities

• Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
• App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).
• Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.
• Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
• Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.
• RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
• Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.
• Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.
• Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.
• Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Required Skills & Competencies

• Serving in the railways as a After sales manager for complaint monitoring is MANDATORY to apply for this role.
• Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.
• Strong execution discipline: you can run SLA-based closures and stop issues from aging.
• Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting.
• Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders.
• Strong documentation rigor and ability to defend closures with evidence.
• Good Excel/MIS capability for reporting and analysis.

Qualifications

• B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).
• 4-10 years relevant experience; railways exposure is a strong advantage.
• Administration job and there is no travel expected. Travel heavy role also available.

Experience 5 - 7 Years

Industry IT Software - Application Programming / Maintenance

Qualification B.E

Key Skills Problem-solving Incident Response Team Leadership Performance Monitoring Communication Skills Process Improvement Vendor Management Data Analysis After Sales Service Technical Operation Complaint Monitoring Distributed Field Service SLA Customer Communication Service Documentation RCA CAPA Portal Compliance CRM