Hiring For International Non Voice process

EdulearningVenture; Bengaluru; Hybride; INR 223 200 - 334 800; Plein temps

Avantages offerts par ce poste

Life Insurance

Medical Insurance

Night Shift Allowance

Incentives

Résumé du poste

EdulearningVenture is looking for a Customer Service International Voice Process agent in Bengaluru. You will provide customer support and resolve queries through calls and chat, aiming for high Customer Satisfaction (CSAT) scores.

The ideal candidate should possess excellent English communication skills, sound problem-solving abilities, and adaptability to a 24/7 working environment. Benefits include life insurance, medical insurance, night shift allowance, and incentives.

Qualifications

• Candidates should have good command over spoken and written English.
• Excellent judgment skills to evaluate situations and provide effective solutions.
• Should be a quick learner and self-motivated.

Responsabilités

• Provide customer support and resolve queries on call and chat.
• Research, diagnose, troubleshoot, and identify solutions to customer issues.

Connaissances

English fluency

Customer service skills

Problem solving skills

Interpersonal skills

Formation

PUC

Description du poste

Customer Service International Voice Process

Provide customer support and resolve customer queries on call and chat. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly, thereby obtaining high quality/Customer Satisfaction (CSAT) scores for the work you performed.

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

• The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be a quick learner and self-motivated.

Core Competencies

• Pleasant, professional, and courteous personality.
• Excellent Problem Solving and Customer Service Skills.
• Ability to think creatively and should have a positive attitude.
• Strong analytical & interpersonal skills.

Qualification

PUC

Benefits

• Life Insurance and Medical Insurance.
• Night Shift Allowance + Incentives.